JOB DESCRIPTION
Mission/ Core purpose of the Job
- To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.
Context (Global influences, environmental / industry demands, organisational mission etc.)
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
- Management of Inventory Stock
- Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
- Responsible for receipt and dispatch of stock
- Ensure adherence to all PPP’s across the functional areas
- Compiles Stock Reports
- Responsible for Housekeeping within Inventory Department
- Responsible for and controls Security for the entire Inventory process
- Apply first-in, first-out principle in Inventory control
- Responsible for physical receipting of Stock and all associated Documentation
- Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
- Responsible for POD’s retrieval
- To clean and clear stock interfaces
- Accountable for management training and OBF
- Technical returns and receipts of technical repaired phones
Reporting
- Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)
Customer Satisfaction
- Establish and build relationships with all relevant stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results
Job Requirements (Education, Experience and Competencies)
Education:
- Senior Certificate (Completed)
Experience:
- Customer Service
- Computer literate
- Stock control experience
- Stock control, fulfilment and distribution experience
Competencies:
Head - Big Picture Focus (5)
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement
Heart – Emotionally Intelligent (15)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand
Hands – Results Focused (60)
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans
Other:
Authorities
As per MTN DOA
Collaboration (Formal and Informal Relationships)
Responsibility towards:
Direct reports: none
Matrix reports: Owned Stores Supervisor
Key customers: Internal departments, Banks and Insurance companies
Key suppliers: credit vetting, banks, risk management, other areas within branded channel, CFO, trade partners, training
Relations: other regions
QUALIFICATIONS
Education:
- Senior Certificate (Completed)
ABOUT THE TEAM
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
- Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
- Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
- Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
- Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
- Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.
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