Senior Manager - Mobile Financial Services - Risk Reporting Officer Fintech CEO's Office at MTN

Mission/ Core purpose of the Job: (Short description)

• Implement and monitor the established Enterprise Risk Management programme and methodology for Mobile Financial Services CI, in alignment with Enterprise Risk Management frameworks, standards and solutions using both internal and external industry benchmarks. Conduct detailed risk identification, assessment and/or risk deep dives, analyses as well as monitoring of remediation across all possible internal and external risks.

Context: (Global influences, environmental / industry demands, organisational mission, etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Changes in consumer behaviour
• Shortage of skill

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
Strategic input

• Contribute to, challenge and implement the long-term strategy for the Group Risk Management strategies in MFS and ensure alignment of all activities undertaken in the unit to the strategy
• Provide input during revision of organisational activities and assist in recommending corrective actions where necessary
• Take ownership and implement the MFS CI Enterprise Risk Management framework in alignment with Group Risk Management strategies and overarching business goals to ensure the maintenance and improvement of Risk Management leadership positioning and reputation
• Analyze external industry trends and highlight areas of Enterprise Risk Management that may be developed further

Operational Planning

• Take ownership and implement the Group Risk Escalation and Acceptance Policy
• Take ownership and implement all Anti-Money Laundering directives
• Take ownership and implement the King III Report framework – take responsibility for the management and control of all risks affecting Mobile Money
• Manage and resolve escalations impacting the critical path of service delivery
• Escalate issues in line with Group Risk Escalation and Acceptance Policy
• Own, manage and remedy issues that require formal resolution
• Provide end-to-end support in the identification of existing and future risks experienced by Mobile Financial Services
• Prioritize risks according to material impact and remedy along with Organisational Leadership mitigating as effectively as possible
• Provide support to the various departments deploying the appropriate risk controls
• Own and implement effective risk registers that enable the development and maintenance of the overall Mobile Financial Services Risk Register
• Take responsibility for the update of the Risk Management System with the identified risks ensuring it is done accurately and in a timely manner
• Methodically conduct risk assessment for identified risks ensuring all value-adding activities within the organization are evaluated effectively. Once completed, effectively define the risks that follow
• Follow structured standard procedures to assess risks ensuring practical models and techniques are utilized
• Analyze risks from a Financial, Operational, Strategy and Compliance, Technological as well as external perspective to support strategic decision-making in relation to risk prevention and mitigation
• Provide Risk Management analytics data across all possible internal and external risks
• Provide input and make recommendations on risk standards and practices derived from analytics in internal data where appropriate
• Aid and make recommendations in testing risk programmes and related systems, processes and procedures to ensure their continued effectiveness
• Perform Business Impact Trend Analyses on internal and external risks that need to be addressed for the stability of business operations
• Identify possible implications and make corrective recommendations out of Trend Analyses  
• Facilitate the continuous revision of internal controls
• Aid in the administration process that track, evaluate recommend and report on risk mitigation activities
• Prepare and present significant internal and external risk reports to Senior Management by defining risks requiring immediate attention. This is done to enhance the effective and efficient operation of Mobile Financial Services
• Utilize the insights gathered in the preparation of reports to make recommendations for continuous improvements to the Risk Management Framework seeking guidance from Senior Management on more complex issues
• Manage resources (people, finances), taking local conditions into consideration
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Attend and align in all risk management forums to insure planning and priority setting

Project Management

• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management

Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.

• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Evaluate and assess people performance
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance
• Deploy and redeploy resources to get the work done
• Build and enforce a customer-centric approach
• Build talent by identifying and developing new leaders for the respective environment
• Assist with employee relations and collaborative teamwork
• Manage Employment Equity and diversity
• Coach and guide subordinates
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Display insight into leadership style and how it impacts on performance positively and negatively
• Possess and develop the insight and flexibility to adapt to different situations
• Manage boundaries that separate units to optimize workflow
• Live the MTN Brand – changing and influencing employee behaviour

Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.

• Apply risk management tools in an optimal way to add as much value as possible to other areas of the business
• Proactively apply risk assessment results and recommend adjustments or enhancements to existing risk management policies and process to the relevant areas to build a competitive advantage
• Recommend innovative solutions to enhance MTN SA’s performance
• Deploying and redeploying resources in the most effective way
• Make continuous improvements at system, process and procedure level
• Explore innovative ways to improve the Enterprise Risk Management Framework
• Define and exploit opportunities for new developments in high risk areas
• Negotiation of best possible solutions for risk mitigation
• Establish sound relationships with other business areas primarily IS, Network Groups, Finance Operations and Brand & Communications
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to proactively manage risks
• Encourage continuous service improvement
• Proactively seek information on business issues, particularly outside the Risk Management function which may impact on Mobile Financial Services

Vulnerabilities (control span): Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.

• Limited resources
• Evolution of technology
• Changes in South African regulatory environment
• Changes in Labour Relations Act
• Fluctuations in the market
• Banking, Financial Services and Tax legislation
• Competition acts
• Reliance on the stability and availability of systems
• Ineffective support from key stakeholders
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration: Refers to formal and informal relationships

Responsibility towards: who are they and what do they receive from the incumbent.

Direct reports: 3
Matrix reports: None
Key customers: EXCO, GM
Key suppliers: All internal MTN departments, Risk Leaders – provide departmental information and facilitation
Relations, etc.: Chief Officer: Financial Services, Risk Leaders
Discretionary Space: The degree to which individuals can exercise independent thought and judgment.

Independent thought and Judgment: Relate to the decision-making constraints placed upon a position or conversely, the degree of freedom in decision-making.

• Strategic input
• Operational planning
• Project management

Authorities:

• As per delegation of authority

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• 3-year Degree in Commerce (Risk Management / Financial Risk Management / Business Administration) or related
• Honours degree preferable
• Professional qualification in Enterprise Risk Management advantageous (Certified in Risk and Information Systems Control (CRISC); Corporate Risk Associates (CRA))

Global Experience Standards (5)

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

Training:

• Risk Management training
• Systems training
• Audit training
• Computer training
• Network training
• Project management
• Legislation
• People management
• Competencies

  Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages risk management innovation and continuous improvement for systems, processes, tools and policies

Heart – Emotionally Intelligent (30)

• Culture and Change Champion – Acts as a role-model for ethical practices through living the MTN values and vital behaviours for others to follow
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realizing potential
• Relationship Builder - Builds relationships across the business to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever - Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
• General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

Flexible working hours

• Attending workshops and forums outside work hours
• Constant pressure to meet extremely tight deadlines

KPA Quality Standards

• Expenditure within budget
• Quality of risk monitoring and administration
• Quality of reports
• Timely reporting and the accuracy thereof
• Employee satisfaction index
• Objectives set for the unit
• Dissemination of information
• Implementation of project plans
• Team motivation
• Overall Risk Management effectiveness