Specialist: End User Computing Field Support at SITA SOC (Ltd)

Purpose of the job

• To provide LAN and System support on IT Infrastructure, planning and design, including the implementation and maintenance of the network systems (LANs, LAN internetworking, and connections with the LAN environment). The incumbent will be responsible for the specialist identification and resolution of hardware and software problems and malfunctions on the LAN environment.

Key Responsibility Areas

• To ensure incidents are effectively handled within SLAs.
• To provide LAN and desktop support to the client
• To perform daily administrative tasks and provide feedback to Consultant: LAN Support and clients
• To Provide applicable training and mentorship to LAN & desktop resources
• To assist with new projects and execute on contracted Project deliverables
• To provide technical advisory service to SITA customers.

Qualifications and Experience

• Minimum: 3-Year National Diploma/Degree in Computer Science, IT or equivalent.
• Experience: 3 - 5 Years working experience in the respective field. 3 years’ experience in the provision of ICT solutions and services. Industry Certification: ITIL 4 Foundation, and CompTIA A+ will be an added advantage.

Technical Competencies Description

• Knowledge of: Various Operating Systems Knowledge of Project Management Principles Knowledge of public sector business Knowledge of ITC Products and services Knowledge of industry best practices, eg ITIL, CoBIT The incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and certification bodies

Deadline:23rd June,2026