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  • Posted: Jan 20, 2022
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Specialist: Internal Communications Content Designer

    Mission/ Core purpose of the Job
    Engagement & Internal Communication is a key function in MTN Group HR, accountable for the Global Internal Communications in the organization and responsible for successful delivery of Employee Engagement Initiatives in Manco South Africa.

    As a team member in the function, the Specialist is responsible for creating high quality designs to drive the Global MTN internal communication, employee marketing and branding framework.

    The Specialist: Internal Comms Content Designer reports to the Senior Manager: Engagement and Internal Comm.
    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

    Key Deliverables
    The Specialist: Internal Communications Content Designer will be accountable to achieve the following objectives:
    Governance

    Strategic Meetings

    • Provide input into strategic meetings when required
    • Provide input to enterprise wide transformation initiatives when required
    • Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
    • Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

    Escalations

    • Manage and resolve escalations that have impact on critical path of service delivery
    • Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved

    Functional Tactical

    • Provide input into all projects initiated (internal or global)
    • Provide input in establishing project objectives, targets and budgets for the Engagement and Internal Communication function
    • Identify and document key risks, issues and dependencies and set mitigation actions
    • Ensure adherence to budgets
    • Prepare documentation required for sign-off / decision making regarding tactical changes

    Performance

    • Ensure execution in alignment with the functional strategy
    • Provide input into the SLA approval and exception performance review

    Reporting

    • Report on a periodic basis to the reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
    • Report on an ad hoc basis on specific projects, as required

    Operational Delivery

    Manco Design Support

    • Monitor effectiveness of various channels and provide recommendations on high-impact channels that may be used to engage with employees at Manco (including but not limited to digital-enablers, platforms, mobility and social media channels)
    • Assist in hosting/coordinating/facilitating events, programs, interventions and communications for employee engagement initiatives in Manco
    • Design support for rolling out any Group wide campaigns and events.
    • Assist team management in designing Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives deployed at Manco
    • Editing and assembling recorded raw material into a suitable, finished product ready for broadcasting with background music. The material may include

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 3-year tertiary diploma or a professional qualification (specialization in Graphic and/or Communications Design)
    • Relevant certification / accreditation / membership with professional body in areas relating to Organization Communication, Internal Branding and employee engagement would be an added advantage

    Experience:

    • Minimum of 2 years’ experience in graphic design and/or employee engagement marketing and branding
    • Experience in planning and producing content using video, photo and graphic design
    • Video, picture editing and design experience.
    • Must have experience working with creative software and have a keen eye for creative digital design
    • Basic understanding of deliverables across multi-platforms and aspect ratios Personal attributes and skills

    Method of Application

    Interested and qualified? Go to MTN on www.mtn.com to apply

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