Specialist IT Parts Outbound Systems at Tych Business Solutions

KEY PERFORMANCE AREAS:

Act as advisor to the business on matters relating to information technology innovation by:

• Continuously staying up to date and researching IT developments and innovation best practices, applications, and trends.
• Promoting and sharing information on opportunities to improve creativity and innovation competencies in the organisation.
• Engaging with relevant business stakeholders through interviews and workshops to identify and unpack the current business requirements.
• Analysing current business processes, workflows, and system functionality.
• Considering the impacts and consequences of process and system changes.
• Reviewing and requesting business updates to the requirements compiled by business colleagues in a Business Requirements Specification.

Designing effective system solutions for work processes and tasks by:

• Working with other relevant business colleagues to understand priorities and to analyse business and user requirements.
• Sharing best practice information to enable the identification of deficiencies in the Toyota business process.
• Contributing to the synthesising and detailed documentation of user’s current workflow, job roles, business processes, as well as, business analysis finding, insights and requirements.
• Identifying and prioritising technical and functional requirements.
• Designing new processes, workflows and system integrations.
• Capturing the detail of system designs in Functional & Technical Specification documentation.

Project manage system solution developments and changes to completion by:

• Planning milestones for deliverables and deployment and creating a plan that visualises the timeline.
• Tracking progress against milestone dates and reporting on progress.
• Managing deviations and escalating roadblocks.

Configuring system data structures, processes, and functionality according to specification by:

• Creating data structures if required.
• Applying technical specifications through configuration of the system.
• Liaising with the Software Development team to brief in code.
• Ensuring all integrations with other systems are specified, coded, and established.

Deploying new systems solutions and system changes to users by:

• Creating a test plan for the deployment of new or updated functionality and setting up a testing team.
• Running the system testing, reviewing results, and making changes as required.
• Communicating deployment dates with all affected stakeholders in IT and business.
• Ensuring competent end-users by preparing training material and performing training with end-users.

Maintaining existing system solutions and operations by:

• Managing current system functionality, making changes and updates when required and communicating changes to the system.
• Trouble-shooting functionality and transaction problems that occur on the system and finding resolutions.
• Monitoring system usage and making proactive suggestions to the stakeholder to improve usage and processes.
• Assisting users with queries or helpdesk calls raised to ensure business process continuity.

Engaging with relevant stakeholders by:

• Keeping in contact with the users of the technical solutions to ensure work priorities and solution features align with user requirements.
• Sourcing and managing vendor contributions to solutions.

Acting as a responsible corporate citizen and a member of the team by:

• Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions.
• Contributing to the shared knowledge of the team by sharing insights, understanding and experiences.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (360 credits – 8 level framework) qualification in a business discipline or  Information Systems.
• SAP MM/SD module certification will be a strong advantage.
• 8 – 10 years’ work experience with at least 6 years of SAP MM/SD modules relevant experience including configuration.
• Experience in ABAP Development and Debugging of standard and customised programs will be an advantage for this position.

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Establishing frameworks and systems for organisational learning
• Feedback of evaluation results and long-term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review