Specialist: IT Systems at Vodafone Global Enterprise

Role Purpose

• To ensure availability of critical IT Systems and Services with a focus on Citrix and terminal services.

Your Responsibilities Will Include

• To ensure problems are identified, resolved and managed in a timely manner so as not to impact business.
• Be a technical/operational lead focusing on Citrix virtual apps and desktops (i.e., Netscaler, Microsoft terminal services, etc.)
• Ensure operational/optimisation processes are recommended and implemented within a high-pressured environment; this includes analysis and reporting as well as customer liaison.
• Assist with strategic planning, testing and implementation of enterprise IT technologies and solutions.
• Operational Excellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards -ITIL, CoBit, ISO17799,9000

The Ideal Candidate For This Role Will Have

• Degree/Diploma in IT or related
• Minimum 3-5 years of enterprise application support experience, i.e., Microsoft Terminal services, virtual desktop and Citrix
• Microsoft certification (i.e., MCSE / MCITP) or Citrix certification
• 2 – 3 years ITIL framework experience

Core Competencies, Knowledge And Experience

• In depth knowledge of Microsoft servers, desktop applications, systems management and automation across various IT architectures and platforms
• Skills; Analytical, Problem solving, Leadership, Communication (verbal and written); co-ordination; interpersonal skills and Decision Making.
• Citrix virtual application and desktops