Specialist - Product Customer Operations at MTN

Job Description

Mission/ Core purpose of the Job

• The product admin specialist will be responsible for supporting the Product team with the management of products at Supersonic. The role operates in a fast-paced environment, within which product updates must be communicated, delivered and managed in a timeous manner. 
• The Supersonic product portfolio should be:
• Continuously evaluated against the market to ensure relevance
• Compliant in accordance with the relevant and appropriate legal and regulatory frameworks, inclusive of ICASA;

Responsibilities

Key Performance Areas: 

• Support the Product Manager and Senior Product Manager on both product management and development activities
• Communicate to internal and external stakeholders when necessary
• Ensure competitor analysis is updated monthly and maintain a database of market related pricing 
• Assist product managers when to launch new and enhance existing products
• Ensure relevant regulatory and commercial legal communication is sent timeously to ensure the correct compliance is followed.
• Assist product managers to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) 
• Ownership of support related issues relating to Product

Qualifications

Education:

• Minimum of 3-year degree/diploma in project management or related field
• Fluent in English 

Global Experience Standards:

• 3+ years overall business experience, of which 1+ years in a project management (or similar) role
• Experience in  collaborating with others 
• Good understanding of fixed broadband and mobile consumer services an advantage
• Experience working in a medium to large organization
• Fluent in English and other South African Languages

General working conditions:

• Flexible working hours
• Office based work @ 14th Avenue, Randburg
• Constant pressure to meet tight deadlines
• Working in a dynamic and busy open plan ISP environment