Specialist Salesforce Product Engineer at Absa Group Limited (Absa)

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Overall Job Purpose 

• To deliver the design, configuration, customisation, coding, testing, deployment, implementation, documentation, and debugging of Salesforce solutions in accordance with agreed standards and best practices. 
• Work closely with testers to automate functional tests 
• Perform code reviews when required  
• Diagnose production issues and provide assistance to production support staff (Third level support) 
• Consistent participation in agile methodologies and practices 
• Manage development timelines 

Plan & Organise 

• Develop and execute unit test plans. 
• Assist in the preparation and documentation of software requirements and specifications. 
• Plan, design and conduct tests of programs; correcting errors and re-test to achieve an error-free result. 
• Provide guidance and assistance to colleagues in any aspect of program design, creation, testing and documentation. 
• Take part in reviews of own work and can assist reviews of colleagues' work. 

Delivery & Support 

• Update, modify and enhance existing solutions. 
• Configure and customize Salesforce applications in keeping with given design and specification. 
• Conduct unit testing as specified in the unit test plan, and document the outcomes in order to ensure that the code developed is error free. 
• Implement fixes to resolve any identified unit and system testing issues / errors. 
• Assist with all test phases and implement fixes according to identified errors. 
• Analyse, identify and troubleshoot issues encountered in production and / or reported by customers / users by analysing and debugging code. 
• Adhere to quality guidelines and standards for all activities (e.g., naming conventions, code comments). 
• Create documentation (e.g. maintenance guide) for all new projects and store the completed documentation in an appropriate repository. 
• Update existing application documentation to reflect program changes. 
• Work with trainers, technical writers, and Organizational Change Management professionals to develop user support materials. 
• Support software implementation activities (e.g., installation, configuration, customization, integration, data migration) as required. 
• Review changes made by other team members to identify discrepancies and errors and to ensure quality of work and adherence to standards and guidelines. 
• Create a detailed software design at application / module level in collaboration with the solutions architect/business analyst/system analyst. 
• Review test plans and test results of other team members to ensure that all test scenarios have been considered and tested. 
• Review documentation created by other team members to ensure that the documentation incorporates all system development and code changes. 
• Provide technical guidance and training to other developers within the organisation. 
• Attend relevant project progress review sessions and provide feedback when required. 
• Participate in software release and post-release activities, including support for product launch (e.g., developing demonstrations and samples). 

Monitor & Evaluate 

• Monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. 
• Generate statistics and prepare and write reports for management and / or team members on the status of the programming process. 
• Evaluate results of testing of the programs to identify scope for improvement in development activities. 

Education and Experience Required 

• Diploma/ Bachelor’s degree in Information Systems or related field, preferred. 
• Salesforce Platform Developer I & II and/or Administrator certification, preferred. 
• Knowledge of at least one current programming language methodology, compulsory. 
• Specialization in at least one current programming language and methodology, compulsory. 
• Minimum of 5 years experience in Programming in relevant programming language(s). 
• Minimum 3-5 years experience in Salesforce administration and development. 
• Experience in Compliance Audit. 
• Experience in Development. 
• Experience in Administration. 
• Experience in Quality Assurance. 
• Exposure to key SFDC architectural concepts ( e.g. API and governor limits) and how they influence design. 
• Exposure to Testing. 
• Exposure to DevOps/ Release Management. 

Knowledge & Skills: 

Results orientation 

• Strong analytical and problem solving skills
• Excellent written and oral communication skills 
• Understanding of the business context 
• Team player – approachable, ability to share and consult others 
• Time management – adherence to business timelines and schedules 

Competencies:  

• Analysing (Proficient in) 
• Delivering Results & meeting customer expectations (Awareness) 
• Presenting & Communicating Information (Familiar with) 
• Learning & Research (Familiar with) 
• Creating & innovating (Familiar with) 
• Deciding & Initiating action (Familiar with) 
• Working with people (Proficient in) 

Education

• Bachelor's Degree: Information Technology