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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- We are looking for a Test Manager to join our team in Markets Operations, to manage the day-to-day testing activities and deliverables by applying test strategy, test plans and managing Resources. Working in a cross-asset class function
Job Description
- Define, compile and maintain the test plan by consolidating the day-to-day testing milestones.
- Support the QA (Quality Assurance) Delivery Manager to integrate the test plan into an overall program plan to enable the QA Delivery Manager to manage dependencies and align activities by accurately updating daily progress.
- Escalate, manage and resolve issues and risks by liaising with the department(s) that owns the issue/risk.
- Guide the execution of test cases in a controlled environment against specific time lines and generate sufficient reports as proof.
- Perform complex requirements gathering, research alternative approaches and implement end-to-end solutions.
- Manage defects by using the test management tool
- Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
- Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
- Review and update the department’s organisation structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
- Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
- For audit findings that have an impact on the area, work with the QA Deliver Manager to understand what actions are required to close out findings. Implement required actions.
- During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
- Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules.
- Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
- Education and Experience Required
Essential
- NQF Level 5: 3-year National Diploma/Higher Cert
National Diploma in Information Technology
Preferred
- Post-Graduate Qualification in Information Sciences/ Business
- Diploma in Analysis/Process Engineering
- B Degree in IT
Knowledge & Skills: (Maximum of 6)
- Five (5) years direct experience in working with IT systems
- Three (3) Years’ experience of quality assurance methodologies and tools
- such as V-Model, SCRUM, RUP (Rational Unified Process)
- Five (5) Years’ experience in all the phases of the systems development lifecycle
- Global Markets Product knowledge (Fixed Income, FX, Derivatives, Settlements etc)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences
Job Description
Achieve Sales targets
- Identify customer needs through queue management and customer engagement
- Actively migrate customers to digital channels
- Achieve branch objectives for sustainable growth by driving:
- Digital migration and adoption
- Branch Optimization
- Account Activation
- Walk – ins (queue management)
- Lead Management
- NTB Acquisition
- Support and drive branch customer experience
- Enhance individual development and team contribution
- Compliance and Risk Management
Education & Experience
- Completed Higher Certificate in Banking / Accounting / Sales / Marketing or equivalent NQF level 5 FAIS accredited qualification
- Completed Sales Proficiency Assessment
- Completion of Sales and Service Fundamentals workshop will be an added advantage.
- 1 – 2 years’ experience in a frontline banking role
- 1 year Sales experience will be an added advantage
- PLEASE NOTE: Colleagues applying from within the same branch node &/or region as the advertised job location will be given preference as part of the Recruitment process
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.
Job Description
Overall Job Purpose
- To deliver the design, configuration, customisation, coding, testing, deployment, implementation, documentation, and debugging of Salesforce solutions in accordance with agreed standards and best practices.
- Work closely with testers to automate functional tests
- Perform code reviews when required
- Diagnose production issues and provide assistance to production support staff (Third level support)
- Consistent participation in agile methodologies and practices
- Manage development timelines
Plan & Organise
- Develop and execute unit test plans.
- Assist in the preparation and documentation of software requirements and specifications.
- Plan, design and conduct tests of programs; correcting errors and re-test to achieve an error-free result.
- Provide guidance and assistance to colleagues in any aspect of program design, creation, testing and documentation.
- Take part in reviews of own work and can assist reviews of colleagues' work.
Delivery & Support
- Update, modify and enhance existing solutions.
- Configure and customize Salesforce applications in keeping with given design and specification.
- Conduct unit testing as specified in the unit test plan, and document the outcomes in order to ensure that the code developed is error free.
- Implement fixes to resolve any identified unit and system testing issues / errors.
- Assist with all test phases and implement fixes according to identified errors.
- Analyse, identify and troubleshoot issues encountered in production and / or reported by customers / users by analysing and debugging code.
- Adhere to quality guidelines and standards for all activities (e.g., naming conventions, code comments).
- Create documentation (e.g. maintenance guide) for all new projects and store the completed documentation in an appropriate repository.
- Update existing application documentation to reflect program changes.
- Work with trainers, technical writers, and Organizational Change Management professionals to develop user support materials.
- Support software implementation activities (e.g., installation, configuration, customization, integration, data migration) as required.
- Review changes made by other team members to identify discrepancies and errors and to ensure quality of work and adherence to standards and guidelines.
- Create a detailed software design at application / module level in collaboration with the solutions architect/business analyst/system analyst.
- Review test plans and test results of other team members to ensure that all test scenarios have been considered and tested.
- Review documentation created by other team members to ensure that the documentation incorporates all system development and code changes.
- Provide technical guidance and training to other developers within the organisation.
- Attend relevant project progress review sessions and provide feedback when required.
- Participate in software release and post-release activities, including support for product launch (e.g., developing demonstrations and samples).
Monitor & Evaluate
- Monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
- Generate statistics and prepare and write reports for management and / or team members on the status of the programming process.
- Evaluate results of testing of the programs to identify scope for improvement in development activities.
Education and Experience Required
- Diploma/ Bachelor’s degree in Information Systems or related field, preferred.
- Salesforce Platform Developer I & II and/or Administrator certification, preferred.
- Knowledge of at least one current programming language methodology, compulsory.
- Specialization in at least one current programming language and methodology, compulsory.
- Minimum of 5 years experience in Programming in relevant programming language(s).
- Minimum 3-5 years experience in Salesforce administration and development.
- Experience in Compliance Audit.
- Experience in Development.
- Experience in Administration.
- Experience in Quality Assurance.
- Exposure to key SFDC architectural concepts ( e.g. API and governor limits) and how they influence design.
- Exposure to Testing.
- Exposure to DevOps/ Release Management.
Knowledge & Skills:
Results orientation
- Strong analytical and problem solving skills
- Excellent written and oral communication skills
- Understanding of the business context
- Team player – approachable, ability to share and consult others
- Time management – adherence to business timelines and schedules
Competencies:
- Analysing (Proficient in)
- Delivering Results & meeting customer expectations (Awareness)
- Presenting & Communicating Information (Familiar with)
- Learning & Research (Familiar with)
- Creating & innovating (Familiar with)
- Deciding & Initiating action (Familiar with)
- Working with people (Proficient in)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
- Claims assessment: Assess and/or process claims following standard operating procedures
- Customer Experience: Handle all customer interactions professionally and efficiently
- Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- As a senior member of the Product Solution Cluster (PSC) Strategy and Value Management Function, the incumbent has accountability for the coordination, development and implement of the PSC strategy including managing the strategy setting process, development and interpretation of data, MI and fact bases as well as the preparation of strategy plans and business cases to support growth and target market share and revenue ambition.
Job Description
Accountability: Provide strategic leadership
- Stay abreast of industry trends and role players and ensure that PSC is well positioned to provide competitive and industry leading services.
- Identify strategic role players and stakeholders and engage all stakeholders, role players and industry forums to understand changes to strategy, regulations and markets.
- Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of agreed strategy against the PSC strategic objectives and targets and shareholder expectations.
- Drive the development and tracking of tactical plans and scoreboards and take corrective actions where required.
- Orchestrate the necessary process to facilitate regular strategic alignment between Group, PSC and cascaded to the individual businesses.
Accountability: Strategic fact base and knowledge management
Accountable fact base development to inform business cases in support of the PSC strategy.
This includes:
- Leveraging data already in the organisation
- External market opportunity and market perception
- Regulatory and Competitor landscape
- Innovation
- Overall economic and social trends relevant to the strategy
- Design, maintain and update the knowledge repository application using relevant systems, and in alignment to knowledge management standards, to ensure that the repository easy to navigate and the data stored is easy to access.
Create a vibrant knowledge network amongst all PSC strategic and analytical stakeholders to promote sharing in insights generated by businesses. Create clear focus on Absa RBB knowledge assets.
Education and Experience Required
- B degree or equivalent NQF level 6 or higher qualification
- MBA would be advantageous
- Relevant Tertiary qualification e.g. CA(SA), B.Comm
- Five (5) years ‘experience in the Strategy sector which must include proven experience Banking experience
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- Lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas Business complexity is determined by: 1. Customer Impact 2. Number of integration points: • Data • Teams to talk to • Systems • Enabling function • 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms)
Job Description
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy for our core big data platforms. (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing senior business and vendor relationships
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Spark, Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
People
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy (always!)
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Skills and Experience Required
- 7+ years experience in a similar environment
- Relevant B-Degree in Computer Science OR; equivalent level of industry certification in Technical field , not essential if minimum requirements of experience & practical application in the following is evident:
- 5 – 7+ years’ experience with designing and building, BI systems and complex data eco systems
- 5 – 7+ years’ experience working in Big data environment (advantageous for all, a must for high volume environments) – optimising and building big data pipelines, architectures and data sets with e.g. Java, Scala, Python, Hadoop, Apache Spark and Kafka
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To provide assurance on supplier operated controls which include Information and Cyber Security, Data Privacy, Business continuity etc.
Job Description
Key Accountabilities
- Assist in the documentation of the annual supplier assurance plan;
- Perform end to end assurance on supplier operated controls (Info &Cyber, Data Privacy, Business Continuity etc.) which includes:
- Planning
- Execution; and
- Reporting
- Document audit test strategies to be applied for assurance reviews;
- Clearly communicate control and audit evidence requirements to suppliers and supplier management teams;
- Execute assurance reviews in line with the audit plan and Absa assurance standards;
- Document execution of work performed to a standard that would enable re-performance of the same sample to arrive at the same result;
- Engage with the supplier to identify root cause, agree remedial actions and action due dates for identified control weakness;
- Clearly document identified issues, risk impact, root-cause and agreed management actions;
- Timeously address any coaching notes identified through the quality review process;
- Communicate control weakness to management;
- Review audit evidence provided by suppliers to confirm successful remediation of control gaps.
- Report on assurance progress and status of open issues.
- Perform any other ad-hoc activities required within the assurance team.
Education and Experience required:
- B-degree (NQF level no. 6-7)
- 5 years IT audit relevant experience
- Certified Information System Auditor (CISA) an added advantage
Knowledge and skills:
- Understanding of IT Security controls;
- Understanding of assurance processes;
- In-depth understanding of business activities and functions;
- Good understanding of risk management frameworks and compliance activities;
- Analytical, problem solving and decision making skills;
- Ability to understand and communicate risk posture, possible impact on business function, and paths for remediation.
Competencies:
- Team player
- Planning and Organising
- Persuading and influencing
- Writing and reporting
- Presenting and communicating information
- Applying expertise and Technology
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To advise business and employees on Labour related issues, highlighting the risks to the business and employees alike whilst ensuring that fair and equitable employee relations outcomes are achieved.
Job Description
- Implement ER Strategy: Provide advice on the specific relevance to the strategy.
- Cascade the ER strategy within the Cluster Ensure the ER Policies, Disciplinary Code and procedures are implemented within the Cluster.
- Measure the ER climate in the environment as per Cluster requirements.
- Ensure the cluster leadership engages appropriately with the country ER, Wellness and Diversity Programme.
- Provide specialist ER, Wellness, Diversity and Inclusion advise:
- Ensure ER model is applied within the Cluster Motivate line managers to enhance their skills levels to manage ER in their environments Run face to face workshops for presiding officers
- Be available for ER Specialist advice on ER policy, process and programmes (including IR, Wellness, Diversity and Inclusion.)
- Apply the appropriate advice and input consistently within the guidelines of the Regional ER Principles, Policies, Disciplinary Code and Procedures.
- Manage high risk cases, cases involving senior employees of the Bank, CCMA cases and cases where the outcome may be dismissal.
- Refer all cases to be logged via the HR Contact Centre Be available for support of other Cluster Represent the Group in external dispute resolution, e.g.: ➢ Interaction with Sasbo ➢ Representing Absa in the CCMA ➢
- Acting as liaison between the group and external parties acting against or on behalf of Absa Build relationships with unions on Cluster matters; manage union expectations and act as key contact within the environment Provide input and conclusion to Tip-offs and Dear Maria’s in the province on request
- Implement ER projects in Cluster: Act as key contact point for the planning and implementation of ER projects in the province: Wellness Days and events Diversity and Inclusion events ER / IR communications and change Identify initiatives to improve ER in the province, obtain local and group sign off and implement.
Education
- Bachelor`s Degrees and Advanced Diplomas: Labour Law (Required)
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Job Summary
- Play a key role in coordinating the execution and reporting of controls across teams for clearing accounts reside in Head Office for which Treasury Product Control is responsible for.
Job Description
- This is a new role that is created to ensure the effective control of cash clearing accounts in Head Office that Treasury Product Control is responsible for. The individual will initially be responsible for the setup and embedment of key controls across various teams and will subsequently play a key coordinating role to ensure controls are executed effectively.
Responsibilities that will fall under this role include:
- Accounting – posting to the General Ledger accurate and timely information
- Substantiation of balance sheet – ensuring the full set of accounts can be substantiated
- Regulatory reporting alignment – ensuring the Balance Sheet is aligned to reports to regulators
- Control Environment – overseeing the control environment in which the business operates
- Data Ownership – ensure that the various data owners and reconciliation owners have implement sufficient controls to ensure the completeness and accuracy of data.
- Break resolution - Follow up with breaks, ensuring ageing and challenge risk assessments. Trend analysis to be developed to assist in understanding risk.
- Break resolution – Ensure that repetitive breaks are logged and perform root cause analysis as required.
- Governance – ensure sufficient management oversight and reporting at various governance forums (GLRS, KRI and FRRC).
- P&L review – ensure that FTP consequences of balance sheet breaks are fully understood, quantified and communicated.
- Account ownership – Gain an understanding of account composition and ensure visibility to product owners. Transfer of accounts to the correct BU owners. Ensure new accounts are allocated to the correct BU owners.
- Audit – Ensure the successful execution of conformance testing and internal audit reviews.
Knowledge & Skills:
- Knowledge of Absa Group
- Knowledge of IFRS
- Understanding and knowledge of the Banks Act Regulations
- Presentation skills
- Conflict Management skills
- Analytical skills
- Communication Skills
- Leadership and management skills
Education and Experience Required
- CA(SA)
- 3 to 5 years PQE experience
- Business experience in a Banking environment gained from a Finance
- Experience in running multi-faceted projects
- Banking internal audit or audit experience would be beneficial
Competencies:
- Analyzing
- Deciding and initiating action
- Formulating strategies and concepts
- Leading and supervising
Education
- Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)
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Job Summary
- To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description
- Management of the assigned area: Allocate duties, workflow management and query resolution to team leaders in order to achieve operational targets including prioritisation and work schedules.
- Reporting on internal and external SLA and TAT with the manager and address any process failures specific to the area.
- Team management: Planning resources for optimisation, including leave request, resignations and access control.
- Manage talent and succession planning and performing mentoring and coaching when required.
- Cost / Financial management: Monitor expenses and ensure unit remains within the budget.
- Review cost allocation on a monthly basis and investigate items not correctly charged to the department.
- Risk Management: Ensure all regulatory requirements are adhered to.
- Ensure the process, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
- Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling)
- Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client
- Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
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