Specialist: Systems Engineer-Backup (Centurion) at BCX

Core Description
To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. 

Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance and resolve issues promptly. 
• System Administration of Windows/Linux/ Backup Systems, Backup Appliances, LTO libraries, and SAN / Backup storage devices.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community,  providing root cause and remediation to mitigate risk. 
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance. 
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.). 
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements. 
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Functional Skills

• Required to be hands-on and direct and manage backup resources.
• Cloud Backup service. Skills inVeritas Self-Service and OpsCentre solution.
• Backup hardware installation and configuration. Software patching and updates.

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• A Degree (NQF7) or Diploma (NQF6) in IT/Engineering or Computer Science
• OR NQF 4 (Grade 12)
• Experience
• 5 years’ system engineering experience.
• If highest Qualification Grade 12 - 7 years’ system engineering experience.
• Microsoft SQL database administration experience. Oracle administration experience will be an advantage.
• Network:- TCPIP, VLAN, Cisco switches and Active Directory and DNS skills and experience.
• SAN Storage experience.
• Experience in ITIL SLA, incident, problem and change management process.
• ISO27001 and ISO 9001:2015 experience.

Certifications / Professional Registration

• Netbackup 8.2 certification.
• Veritas appliance certification (Flex and Access).
• Certification in Microsoft Windows and Linux.
• Certification in VMWare and VSphere.
• ITIL

Special Requirements/ Employment Condition

• Valid Drivers license
• Willing to work extended hours
• Ability to cope under pressure
• Work Characteristics
• Billable
• Office Based positio