Specialist: Systems Engineer at BCX

Core Description

Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems within BCX IIT.

Key Deliverables / Primary Functions

• Support, maintain and configure the various components and deliverables of the environment to sustain a stable data processing as well as sound interpersonal and administrative skills to interact with clients at all levels both verbally and in writing
• Call Management
• Registers (i.e. backup, asset, magnetic media, peripheral)
• Computer Room diagrams
• Corrective actions or trends (CAR’s, RCA’s, OSA’s)
• Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
• The SSE will also be available to liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
• Ensuring client satisfaction,
• Assisting less experienced field engineers providing on-the-job training

Functional Skills

• Microsoft Office Product Suite
• Telephone Etiquette
• Desktop Support
• Networks (LAN)
• Server Administration
• Information Security
• Excellent interpersonal skills
• Server and Storage Hardware
• Virtualisation Technologies
• Remote Desktop Services
• System Management
• Computer and Information Literacy
• Backup Technologies
• ITIL Framework

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR Grade 12 with 7 years experience

Experience

• Minimum 5 years IT relevant experience.

Certifications / Professional Registration

• CISCO
• Valid certification from hardware (CISCO / HP / Dell) and software supplier (COMPTIA, Microsoft/MCSE.), required

Special Requirements

• Ability to be on standby/ work overtime
• Ability to work shifts