Job Opportunities at BCX

Core Description

The role is responsible for developing and implementing business processes and systems processes across product lines and teams to deliver increased revenues, retain customers, and improve customer experience to achieve the specific goals identified for the business unit. Responsible for evaluating process and technology efficiency, effectiveness and quality and identifying any areas that need to be improved or changed, with the ultimate goal being to make a process efficient and less costly within the BU.

Key Deliverables / Primary Functions

• Analyse product specifications to develop process and design alternatives.
• Research and recommend technologies and solutions relevant to the business unit needs.
• Manage and coordinate transition from process and solution development to implementation.
• Pilot, prototype, and scale-up prototypes to test for manufacturing and quality issues.
• Works cross functionally to lead, own, develop, & deliver capable and robust processes and equipment to operations.
• Develop, write, & review process validation strategy and related deliverables to meet quality system requirements.
• Accelerate ConCom' s Digital Transformation with agile processes
• Facilitate change Management within the BU

Functional Skills

• Strategy development and positioner
• Cross Functional Teamwork
• Interpreting data; Providing insights; Articulating information; Generating ideas Reporting
• Sector insights and industry trends in the market (current and future)

Behavioural Competencies

• Developing and implementing strategy
• Meeting the customer expectations
• People -Team Leadership
• Communication and Impact (Observed throughout the interview process)
• Decision Making

Qualifications

• NQF 7: 3 year Bachelors Degree in Information Technology or Engineering

Experience

• 7 years relevant experience in of which at least 5 years in a process and systems environment with proven ability demonstrating problem solving in complex ICT  environments

Special Requirements/ Employment Condition

• Must be willing to sign a NDA and adhere to Restraint of Trade requirements
• Prepared to travel nationally and internationally
• Valid Drivers license

go to method of application »

Core Description
To drive business performance through commercial knowledge of the respective business area. Manage and report on overall account profitability, ensure accurate and up-to-date billing and timely account payment.

Key Deliverables / Primary Functions

• Contribute to the development of the Finance Business Partner framework which includes financial management of account and reporting expertise
• Determine and lead action plans to meet agreed strategic objectives within the P&L
• Contribute the development of a pricing strategy and implementation thereof
• Contribute to defining customer profitability methodology and thresholds based on strategic objectives
• Develop and maintain account level P&L statements. Complete and comply with all applicable accounting, legal and BCX requirements to ensure accuracy
• Ensure the financial management of cost of sales and operational expenditure to achieve approved budgeted PBIT
• Oversee and coordinate billing from BCX, subsidiaries and 3rd parties’ providers where applicable
• Conduct regular account forecasts and associated risk assessments. Lead the planning and forecast processes, set targets, and lead forecast development and management review
• Ensure financial transactions are implemented according to annual budget and forecasts strategic guidelines
• Direct short-term and long-term planning and budget development to support digital strategic business goals
• Manage financial functions and preparation of reports and statistics detailing financial results
• Monitor the integrity of data used or generated and liaise with the appropriate people to initiate
• Functional Skills
• Collaboration
• Business intelligence
• Budgeting and reporting
• Financial analysis

Behavioural Competencies

• Decision Making
• Communication and Impact (Observed throughout the interview process)
• Meeting the customer expectations
• Developing and implementing strategy
• People -Team Leadership

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Accounting
• Or Grade 12 only, a minimum of 9 years’ experience

Experience

• 7 years’ experience in finance with specific focus on budgeting, and financial reporting
• At least 2 years experience on management level

Certifications / Professional Registration

• CA (SA) Chartered Accountant (Preferred)
• Special Requirements/ Employment Condition
• Valid Drivers license

go to method of application »

Core Description

• Carry out the identification, logging, resolution of client and system generated issues / queries and order processing. This is to be achieved in accordance with service quality standards. Drive a positive customer experience 

Key Deliverables / Primary Functions

• Respond to client & system generated issues and log queries onto the system  
• Diagnose and provide first line resolution on incident, within the service level agreements  
• Escalate queries that the Service Centre cannot resolve timeously, to the Command Centre for resolution 
• Monitor progress of escalated incidents 
• Follow through on resolution and provide feedback to customers 
• Receive and process customer orders 
• Functional Skills
• Service Desk
• Telephone Etiquette
• Network Management Systems
• Basic Technical knowledge accross ConComm value stream

Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Qualifications

• NQF 4: Grade 12

Experience

• A minimum 2 years Helpdesk. 
• Customer Service experience preferably in Telecommunication industry 
• Product knowledge is advantageous 
• A Technical qualification will be an advantage 

go to method of application »

Core Description

• Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision. 

Key Deliverables / Primary Functions

Manage Configurations

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.

Coordinate computer operations

• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

Install Hardware/Software

• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

Miscellaneous

• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits
• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

Functional Skills

• Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
• Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12

Experience

• 2 years  relevant experience. 

Certifications / Professional Registration

• Applicable industry certification will be an advantage
• A+
• N+
• MCSE

go to method of application »

Core Description

Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports. 

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes 
• Monitor and control the network to ensure its day to day stability 
• Manage problems and assist with support functions 
• Contribute to the research and assessment of new technologies as well as customer needs 
• Monitor service levels and contribute to the development of standards and specifications 
• Test systems and keep records of technical details on network design, implementation plans and capital projects 
• Support users and support staff 
• Attend to IMACD's (Installation, Modification, Addition, Change, Delete) 
• Provide network administration and support 
• Integrate systems 

Functional Skills

• ITIL Principles
• In-Depth Knowledge Of Networks & Communication Systems and Technology
• Good Understanding of Processes and Procedures
• Work Instructions

Behavioural Competencies

• Delivering Results
• Communication and Impact
• Meeting customer expectations
• Job Match Rating
• Teamwork
• Handling Pressure

Qualifications

• OR NQF 6: 3 year Diploma/ National Diploma
• OR NQF 4: Grade 12

Experience

• 2 years relevant experience; experience in Juniper, Aruba and Fortigate

Certifications / Professional Registration

• Applicable industry certification is required

Special Requirements/ Employment Condition

• Valid Drivers license

go to method of application »

Core Description
Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle. The role optimises product performance and customer satisfaction. 

Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders. Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy. 

Key Deliverables / Primary Functions

• Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes.
• Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems .
• Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e building product roadmaps, particularly technology roadmaps) 
• Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards.
• Promote products externally with press, clients, and partners and monitor the competition.
• Measure existing customer service performance, continually refresh and optimise technology and conduct research and development .
• Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems .

Functional Skills

• Product and Service standards
• Product Life Cycle Management
• Billing Systems and procedures

Behavioural Competencies

• Developing and implementing account plan or strategy
• People / Team Leadership
• Decision Making
• Meeting customer expectations
• Communication and Impact
• Job Match

Qualifications

• A Degree (NQF7) or Diploma (NQF6) in Information Technology or Project Management

Experience

• 5 years relevant experience
• Certifications / Professional Registration
• Applicable industry certification is required
• ECSA (Engineering Council of South Africa) for Engineers and Technologists
• Special Requirements/ Employment Condition
• Willing to work extended hours
• Valid Drivers license
• Ability to cope under pressure
• Ability to work multiple shifts

go to method of application »

Core Description
Involved in the execution of large IT projects in accordance with the specified and agreed upon scope, timeframe, budget and quality requirements.  To provide guidance and support to junior project staff.

Key Deliverables / Primary Functions

• Provide input in project plans to determine scope and timeframes to ensure quality and successful project execution.  Produce detailed work plans with appropriate timelines, matching resources against project priorities.
• Coordinate the delivery of multiple smaller projects to successful completion in accordance with scope, timeframe and service level agreements. 
• Monitor governance and quality of the projects in line with BCX regulation and policies. 
• Provide onsite direction and guidance for fellow members where necessary to ensure timelines are met.
• Resolve issues, conflicts, dependencies and critical path deliverables, escalating to Project Manager/Senior Project Manager as and when required.
• Track and report on project status and performance, project deliverables, dependencies and timeframes.
• Identify project risks and recommend action plans to counter risks to ensure successful and on-time project delivery.
• Document project management processes inclusive of minutes of meetings, progress reports and appropriate information collection and storage.
• Contribute to process improvement initiatives to improve project delivery.
• Log project – related activities on the Navision ERP system.

Functional Skills

• Project Management Governance & Process
• Project Management Tools
• Project Management Procedures
• Relationship Management
• Risk Management

Behavioural Competencies

• Job Match Rating
• Delivering Results
• Meeting customer expectations
• Decision Making
• Handling Pressure
• Communication and Impact

Qualifications

• A Degree (NQF7) or Diploma (NQF6) in IT/Business/Commerce or Project Management
• NQF 4: Grade 12

Experience

• Project Management experience in managing large projects in the IT Sector
• 3 Years’ Experience in IT projects in the Retail environment 
• Experience in leading project teams is advantageous
• Alternatively, 5 years work experience of which 3 years should be project management related

go to method of application »

Core Description

Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems within BCX IIT.

Key Deliverables / Primary Functions

• Support, maintain and configure the various components and deliverables of the environment to sustain a stable data processing as well as sound interpersonal and administrative skills to interact with clients at all levels both verbally and in writing
• Call Management
• Registers (i.e. backup, asset, magnetic media, peripheral)
• Computer Room diagrams
• Corrective actions or trends (CAR’s, RCA’s, OSA’s)
• Business Standards (Corporate regulations, ICT policies and standards, BSIM processes and procedures)
• The SSE will also be available to liaise with and assist 3rd party service providers such as: sister business unit partners (Support Services, BCX Communications, Cloud Platform Solutions, external 3rd Party Service providers, etc)
• Ensuring client satisfaction,
• Assisting less experienced field engineers providing on-the-job training

Functional Skills

• Microsoft Office Product Suite
• Telephone Etiquette
• Desktop Support
• Networks (LAN)
• Server Administration
• Information Security
• Excellent interpersonal skills
• Server and Storage Hardware
• Virtualisation Technologies
• Remote Desktop Services
• System Management
• Computer and Information Literacy
• Backup Technologies
• ITIL Framework

Behavioural Competencies

• Job Match
• Developing and implementing account plan or strategy
• Meeting customer expectations
• People / Team Leadership
• Decision Making
• Communication and Impact

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma
• OR Grade 12 with 7 years experience

Experience

• Minimum 5 years IT relevant experience.

Certifications / Professional Registration

• CISCO
• Valid certification from hardware (CISCO / HP / Dell) and software supplier (COMPTIA, Microsoft/MCSE.), required

Special Requirements

• Ability to be on standby/ work overtime
• Ability to work shifts

go to method of application »

Core Description

Oversee and manage the Service Management Technology team to drive automation and to standardise and rationalise SM tools across the entire infrastructure estate. To provide expert guidance on best fit-for-customer engagement in support of customer satisfaction

Key Deliverables / Primary Functions

• Operationalise the Service Management Technology strategy and roadmap to ensure the successful implementation to achieve business objectives.
• Own and oversee the maintenance and development of Service Management technology solutions and tools in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Lead the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
• Contribute to the development of service schedules and manage the maintenance of service level agreements (SLA’s) and operational level agreements (OLA’s).
• Develop and manage the implementation of processes and procedures to deliver on Service Management technology solutions and tools.
• Manage and/or oversee projects to successful completion in accordance with scope, budget and service level agreements.
• Provide detailed guidance to maintenance teams on all solution release issues and new technology solutions required.
• Manage the annual budget and forecasts within financial guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Lead and promote a culture of performance excellence, employee engagement, innovation and transformation

Functional Skills

• Service Management technology solutions and tools
• Project Management
• IT Solutions
• Budget Management
• Contract Management
• SLA Management
• Relationship Management

Behavioural Competencies

• Directing People
• Exploring Possibilities
• Interacting with People
• Making Decisions
• Pursuing Goals
• Producing Output
• Upholding Standards

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• NQF 4 (Grade 12)

Experience

• 5 years’ experience in Service Management technology solutions and tools with at least 2 years in a supervisory capacity 
• Alternatively, 7 years’ experience in Service Management technology solutions and tools with at least 3 years in a supervisory capacity