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  • Posted: Jun 23, 2022
    Deadline: Not specified
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  • BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Technical Officer: Service Centre

    Core Description

    • Carry out the identification, logging, resolution of client and system generated issues / queries and order processing. This is to be achieved in accordance with service quality standards. Drive a positive customer experience 

    Key Deliverables / Primary Functions

    • Respond to client & system generated issues and log queries onto the system  
    • Diagnose and provide first line resolution on incident, within the service level agreements  
    • Escalate queries that the Service Centre cannot resolve timeously, to the Command Centre for resolution 
    • Monitor progress of escalated incidents 
    • Follow through on resolution and provide feedback to customers 
    • Receive and process customer orders 
    • Functional Skills
    • Service Desk
    • Telephone Etiquette
    • Network Management Systems
    • Basic Technical knowledge accross ConComm value stream

    Behavioural Competencies

    • Delivering Results
    • Communication and Impact
    • Meeting customer expectations
    • Job Match Rating
    • Teamwork
    • Handling Pressure

    Qualifications

    • NQF 4: Grade 12

    Experience

    • A minimum 2 years Helpdesk. 
    • Customer Service experience preferably in Telecommunication industry 
    • Product knowledge is advantageous 
    • A Technical qualification will be an advantage 

    Method of Application

    Interested and qualified? Go to BCX on careers.bcx.co.za to apply

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