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  • Posted: Jun 23, 2022
    Deadline: Not specified
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  • BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
    Read more about this company

     

    Tech Officer: Junior Customer Engineer (Fixed Term Contract) Gauteng

    Core Description

    • Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision. 

    Key Deliverables / Primary Functions

    Manage Configurations

    • Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
    • Necessary data is available for use by those performing investigations and ensuing actions.

    Coordinate computer operations

    • Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
    • Ensure that the use of multiple hardware and software platforms is possible.
    • All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements 

    Install Hardware/Software

    • Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
    • Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans 
    • Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards 

    Miscellaneous

    • Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
    • Diligently drive SLA on preventative maintenance and adherence to accurate site audits
    • Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and  work on customers sites, ensuring service excellence & continuity.

    Functional Skills

    • Computer and Information Literacy,Interpersonal Skills,ITIL Framework - preferred, ITIL Foundation Certification – preferred,
    • Microsoft Office Product Suite,Telephone Etiquette,Understands BCX’s Business Ethics and Values, Familiarity with mobile devices & PDA functionally

    Behavioural Competencies

    • Job Match Rating
    • Delivering Results
    • Meeting customer expectations
    • Teamwork
    • Handling Pressure
    • Communication and Impact

    Qualifications

    • NQF 4: Grade 12

    Experience

    • 2 years  relevant experience. 

    Certifications / Professional Registration

    • Applicable industry certification will be an advantage
    • A+
    • N+
    • MCSE

    Method of Application

    Interested and qualified? Go to BCX on careers.bcx.co.za to apply

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