Specialist Technology Connectivity - Richards Bay at South32

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Technology Connectivity will be a subject matter expert with skills to manage tactical and operational environments of Digital Operations which is focused on supporting South32 technology team. With

a customer success centric mindset, they will facilitate and oversee all execution within the operation.

Other key responsibilities include, but aren’t limited to:

• Managing the provision of digital technology-based services to meet defined organisational needs and business plans;
• Develop and establish governance, practices, and processes for digital technology operations -based services;
• Delivering management, technical and administrative services to support and maintain applications and systems;
• Manage the deployment, configuration and operation of Applications, operating systems and Infrastructure;
• Adhere to the Technology processes and procedures specifically the customer engagement, change and communication plans and strategies;
• Coordinating responses to incident reports, minimising negative impacts, and restoring service as quickly as possible;.
• Contribute to the development and improvement of the Digital Operation capabilities;
• Contribute to the fostering of a continuous improvement culture to ensure ongoing enhancement and optimization.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• Minimum of three years’ experience required in a Technology environment;
• Experience working in a global technology environment will be advantageous;
• Good knowledge in Microsoft software products, data security and privacy, internet applications, troubleshooting issues and operating systems is preferred;
• Experience in working with enterprise systems SAP and enterprise applications (MS Teams);
• Experience in application and service management at a local and global scale;
• Experience of working with multiple vendors and service providers.

Qualifications for this role are:

• BTech or National Diploma in Digital Technology from an accredited institute.