Specialist at Vodafone Global Enterprise

Role Purpose/Business Unit:

• This role is responsible for the managing fallout and escalations from the warehouse for routers as well as value added line items. 

Your responsibilities will include:

• Assist with delivery escalations for priority or urgent deliveries.
• Identify system improvements and enhancements for the warehouse journey.
• Identify any system defects and fallouts and log these with MSPI or Siebel support.
• Assist installations team with manual workarounds for MSPI provisioning or device configuration fallouts until a permanent fix is implemented.
• SR management and analysis.
• Assist with incorrect deliveries or investigations for fraud deliveries

The ideal candidate for this role will have:

• 3 year degree or diploma
• A minimum of 3–5 years relevant experience in a customer management/facing role essential in:
• Fibre/Fixed Telecoms (essential)
• Logistic Management (essential)
• Escalations resolution (essential)
• Delivery of Fibre orders
• Trend identification

Core competencies, knowledge, and experience:

• Target Management/results driven
• Problem identification and resolution
• Customer Experience focused
• Escalation management/case management
• Excellent Communication skills
• Trend Identification and reporting skills
• Analytical thinking

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 2 October 2025