Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies.
Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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Role Purpose/Business Unit:
- The Business Development Principal is accountable for finding new business opportunities to Vodacom across new designated client logos and/or under-indexed strategic client accounts.
- The role is focused on identifying new sales opportunities, ensuring the documentation and delivery of the customer business solution requirements in line with the business strategy, products and solutions capability with the focus to drive profitable and long-term revenue growth, customer experience & satisfaction and all other related business commercial objectives.
Your responsibilities will include:
Sales & Stakeholder Management
- Manage the entire sales process, including prospecting, qualifying, proposing, negotiating and closing opportunities
- Cultivate credible long-term relationships with prospects and customers to encourage repeat business
- Achieve and exceed assigned sales revenue targets
- Maintain comprehensive, accurate and timely records of contact and opportunity information
- Identify and develop new accounts while expanding business within existing accounts
- Implement comprehensive channel and partner strategy with multipoint lead generation to maximize outreach
- Leverage existing networks and alliances to uncover additional sales opportunities
- Provide accurate forecasts for business deals to be closed
- Drive new business initiatives that encompass all product and solutions service offerings.
Reporting
- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint
- Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
The ideal candidate for this role will have:
- B Degree/Equivalent
- A Post Graduate Degree advantageous
- A minimum of 5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid Driver’s Licence
Technical Competencies
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand business strategy
- Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level
- Broad understanding of telecom services / technology
- Customer facing presentation and influencing skills
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 30 September 2025.
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Role Purpose:
- To manage the Vodacom Corporate Business credit collection portfolio and ensure that the accounts are paid when due
Your responsibilities will include:
- Ensure 100% of all KPI targets are met in line with C&R policies.
- To minimize bad debt
- To ensure query resolution
- To follow up on non-payments
- To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
- Ensure monthly billing and reports are sent out timeously
- Manage speedy dispute resolution
- Daily coding of the bank statement.
- To maintain and continue building relationships with customers
- Attend client meetings when required
- Ensure that all collection targets and KPI’s are met
- Allocation of client payments
- Risk management
- Approval of new business for existing clients
The ideal candidate for this role will have:
- Matric - essential
- Diploma in Credit Management would be an advantage
- 2-5 years of Credit control experience
- 1 Year Financial reconciliation experience
- Experience in forex Exchange
- Experience in dealing with 3rd Parties to resolve account disputes
- Experience in dealing with EHODS, Exec Heads & other key stakeholders
Job Knowledge:
- Corporate credit
- Intensive reconciliation and allocation on large accounts large book values more than 80 Million
- MS Excel advanced
- Pivots
- Eppix
- Converged Business knowledge
- Microsoft office
- Morpheus II
Job-Related Skills:
- Interpersonal skills
- Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & exec Heads Local & international)
- Excellent communication skills
- Driver’s license essential (own Car)
- Attention to detail
- Analytical and investigative mind
- Must be able to perform complex account reconciliation.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 30 September 2025.
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Role Purpose/Business Unit:
- The role of the Technical Analyst is responsible to understand business requirements and business priorities by conducting functional analysis of business processes, technical requirements and to lead the realisation of the BI technical delivery.
- This role shall serve the purpose of a Lead Technical Analyst within the Agile scrum delivery process to communicate the requirements to the team and be the link between PO and the agile Data Asset Delivery team (EDW and ODS).
Your responsibilities will include:
- Seek out relevant information to evaluate and analyse end user requirements through interviews, user research, forums, other data and information;
- Document and present analysis findings/outcomes;
- Provide input to the business requirements for the design of solutions
- Develop and maintain best practice process for data deployment, quality metrics and standards;
- Provide guidance, technical direction and mentoring for other team members;
- Support the facilitation of the development process by providing consultation, clarification and direction for new developments
- Identify opportunities to review existing solution to improve data accuracy;
- Serve as single point of contact for technical analysis between the Agile team and the Product Owner, work closely with the Scrum Master and design team implement solutions that meets stated requirements;
- Analyse testing results to ensure the solution meets the needs of the business;
- Provide both analytical as well as creative ideas for solving problems and direct the implementation of these solutions;
- To provide support and consulting to operational teams to resolve complex issues;
- Research and stay abreast of Data Enablement ecosystem design and technology trends;
- Present research findings and incorporate into future BI technology strategies;
The ideal candidate for this role will have:
- 5-8 years of IT experience essential, preferably in a Data/BI environment
- 3 or 4 year Diploma or Degree in IS, Computer Science degree / Engineering Degree or equivalent
- working with, evaluating, and manipulating data;
- Excellent collaboration and effective interaction with application development teams
- Defining and developing business processes
- 1 or 2 year’s Working experience in an Agile Delivery Team
Knowledge of data warehouse/ODS concepts
- Physical database design
- Data Transformation
- Architecture
Able to understand and create
- Data modelling
- ETL Architecture and Design
- Evaluate and construct complex SQL scripts
Experience and knowledge of the following would be advantageous:
- Extensive experience and knowledge implementing telecommunications systems and solutions
- Large scale Data Warehousing, utilities, tools and applications
- BI Tools (QlikSense, QlikView, etc)
- Teradata/Exadata/AWS/GCP
Core Competencies:
- Attention to detail and accuracy.
- Excellent team working, interpersonal and facilitation skills in multi-functional team environment
- Excellent oral and written communication skills and presentation abilities
- Strong analytical and problem solving and logical thinking skills
- Ability to think outside of the norm and challenge the status quo by providing innovative alternatives
- Commercial and business understanding of the telecommunications industry including subscriber profiles, billing and product reporting, Contact centre systems, knowledge
- Excellent organisation and facilitation skills
- Comfortable with ambiguity and complexity
- Ability to explain complex issues at appropriate technical levels for differently experience audience
- Ability to present information and argue points
- Organized, adaptable, a self-starter, highly motivated by challenge, and a team playe
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 08 October 2025.
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Role Purpose/Business Unit:
- To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .
Your responsibilities will include:
Sales Management
- Manage, monitor and review segment sales targets
- Contribute to sales targets setting for the respective segment sales team in line with overall sales target.
- Operationalise the sales plan so as to meet the segment sales targets.
- Develop a sales plan and monitoring its implementation
- Leadership of virtual segment account teams to meet targets for profitability and revenues
- Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
- Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed
- Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team.
- Identify potential new opportunities through analysis of business intelligence reports
- Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies
- Provide leadership, guidance and motivation to the segment sales team
- Direct lead generation initiatives to support new business acquisition via the sales segment team.
- Represent Vodacom at client negotiations
- Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
Stakeholder Management
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
- Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism
- Develop relationships to create new value and opportunities
- Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
- Proactively manage communication to relevant stakeholders in line with the customer product life cycle
- Develop contact strategies and account development plans (ADP) for allocated accounts
- Own escalated customer complaints from a service perspective
- Resolve sales and pricing claims on debtors trading accounts
- Serve as the link of communication between key customers and internal teams
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Provide account data to the manager for developing a sales plan and monitoring its implementation
- Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account
- Plan / Joint Account Planning)
Delivering through People:
- Oversee the activities of the segment team to ensure effective delivery of business outcomes.
- Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
- Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
- Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
- Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
- When required, initiate disciplinary processes for team members calling on support from HR when required
- Resolve grievances raised by team members and escalate only if required
- Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
- B Degree/Equivalent
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 8 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- 2 years management experience
Technical Competencies
- Growth mind set and out of box thinking
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing sales teams and demonstrate profitable revenue growth
- Translates strategy into clear areas of focus and priorities for
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses.
Behavioural Competencies
- Customer Focus: Prioritising customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
- Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 30 September 2025.
go to method of application »
Role Purpose/Business Unit:
- This role is responsible for the managing fallout and escalations from the warehouse for routers as well as value added line items.
Your responsibilities will include:
- Assist with delivery escalations for priority or urgent deliveries.
- Identify system improvements and enhancements for the warehouse journey.
- Identify any system defects and fallouts and log these with MSPI or Siebel support.
- Assist installations team with manual workarounds for MSPI provisioning or device configuration fallouts until a permanent fix is implemented.
- SR management and analysis.
- Assist with incorrect deliveries or investigations for fraud deliveries
The ideal candidate for this role will have:
- 3 year degree or diploma
- A minimum of 3–5 years relevant experience in a customer management/facing role essential in:
- Fibre/Fixed Telecoms (essential)
- Logistic Management (essential)
- Escalations resolution (essential)
- Delivery of Fibre orders
- Trend identification
Core competencies, knowledge, and experience:
- Target Management/results driven
- Problem identification and resolution
- Customer Experience focused
- Escalation management/case management
- Excellent Communication skills
- Trend Identification and reporting skills
- Analytical thinking
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 2 October 2025
Method of Application
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