Principal Specialist Telco Lending Insights and Analytics at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Vodacom Financial Services is committed to driving fintech innovation and advancing financial inclusion through accessible digital financial solutions. The Telco Lending business plays a key role in delivering lending products that support customers' financial needs, including Airtime Advance and other innovative credit solutions.
• The Principal Specialist: Telco Lending Insights & Analytics is responsible for unlocking business value through advanced analytics, customer insights, reporting, and data-driven decision-making. The role will lead the development of analytical capabilities across the Telco Lending portfolio, enabling commercial growth, customer value management (CVM), product optimisation, and strategic decision-making.
• The successful candidate will leverage advanced analytics (using SQL), data visualisation, experimentation, and customer segmentation techniques to generate actionable insights and influence business outcomes.
• This role requires close collaboration with cross-functional stakeholders and regular engagement with senior leadership.

Your responsibilities will include:

• Ensure a best in class analytical environment and data architecture within VFS Telco Lending (tooling, automation, data pipelines, governance).
• Conduct exploratory and in-depth data analytics using relevant technologies. 
• Build and maintain automated dashboards and reporting frameworks that monitor key metrics, customer performance, and campaign outcomes.
• Complete data quality validation to identify deviations from trends and generate possible corrective actions
• Propose and perform complex analysis on customer characteristics and behaviour to identify opportunities and inform product development and marketing activities
• Develop and maintain customer segmentation models (behavioural, value based, lifecycle, risk based).
• Support the CVM (Customer Value Management) function with insights that drive targeted campaigns, personalisation, and lifecycle management strategies. 
• Provide analytical input for offer design, campaign targeting, and channel optimisation. 
• Measure campaign effectiveness through uplift analysis, control group experimentation, and ROI calculations.
• Drive experimentation (A/B testing, proofs of concept, pilot programmes) to validate hypotheses and optimise customer outcomes.
• Prepare high quality Power Point and Excel analyses to be presented to end stakeholders 
• Constant innovation and experimentation to identify opportunities and improvements. 
• Communicate insights through compelling data storytelling tailored to non technical stakeholders. 
• Standardise reporting frameworks across Growth, CVM, and Product functions to ensure single source-of-truth business metrics.
• Lead innovation initiatives to improve analytical methodologies, automation levels, and data use cases.
• Foster a culture of data-driven thinking within cross functional squads.

The ideal candidate for this role will have:

• Bachelor’s or Honours degree in Mathematics, Statistics, Informatics, Data Science, Computer Science, or a related quantitative field.
• Expert proficiency in SQL.
• Proven ability in descriptive, diagnostic, and predictive analytics techniques. 
• Strong experience with data visualisation tools (Power BI, Tableau, Looker, etc.). 
• Advanced stakeholder management, storytelling, and communication skills. 
• Experience working with large-scale digital products, mobile apps, or high-volume customer datasets (advantageous). 
• Experience in CVM analytics, segmentation, campaign measurement, and CRM systems (advantageous)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 July 2026.