Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adve...
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Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
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Job Description
- We are looking for an experienced, professional and future-fit HRBP to join our Human Resources team to collaborate and support the Operations team in the Cape Town region.
- This role will support and execute the HR Strategy and empower stakeholders to achieve strategic objectives.
- This position is based in Cape Town and the successful candidate will be required to travel between stores within the Cape Town and surrounding areas. Our ideal candidate will therefore be able to thrive in high-pressure and deadline-driven situations; be strategic thinker and possess excellent communication skills.
Key Responsibilities include:
- Work in close partnership with the HR and Operations teams, in full support of the functional and operational plans for the region.
- Implement action plans to achieve agreed business objectives in line with Company principles and values
- Actively support and contribute to the delivery of key objectives of the team
- Partner with key business stakeholders to ensure the implementation of sound and fair HR practices
- Conduct sound employee life cycle management practices in line with our company vision of being a #1 Employer
- Ensure sound employee & employer relations management practices in line with all Labour Legislation and company policies & procedures
- Act as a custodian of the company culture, values and principles in line with the company brand
- Provide constant, effective and efficient administrative services through a professional approach
- Drive continuous improvement, individual initiative and self-development
- Execute and deliver on adhoc HR Projects, Interventions and duties
Qualifications and Experience Required
- A relevant tertiary qualification in Human Resource Management / Industrial Psychology or similar
- Minimum of 4 years proven experience in a similar HR role is required
- Preference will be given to candidates with HR experience within a Retail environment
- A valid driver’s license (your own car is required)
- Practical knowledge of Microsoft Word, Excel, PowerPoint & Outlook is required
- Working experience with various HR Information Systems is preferred (including payroll systems, recruitment platforms, etc.)
- Preference will be given to candidates with PaySpace People experience
Key Skills and Competencies
- Client-centric and focused on customer service and diversity
- Work in close partnership and engage with relevant business stakeholders (Relating and Networking)
- Logical, Analytical and Critical Thinking
- Relationship Building
- Collaboration
- Initiative
- Perseverance/Resilience
- Interpersonal
- Planning, Organising and Controlling
- Ability to manage stress and work under pressure
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Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Purpose
- Pattern Maker plays a critical role in the garment production process by transforming design concepts into technical patterns that can be used for garment production. This role involves working closely with designers, garment technologists, and the production team to create accurate, efficient, and scalable patterns. The Pattern Maker ensures that patterns reflect the original design vision while also considering practical production requirements such as fabric constraints, garment fit, and cost-effectiveness.
KEY RESPONSIBILITIES:
Pattern Creation and Development:
- Develop accurate patterns from garment sketches or technical drawings, ensuring the correct fit, proportion, and style.
- Responsible for preparing the completed, detailed pattern from the sketch by using the computer pattern designing package.
- Create patterns for a variety of garment types, such as casual wear, formal wear, outerwear, and activewear, depending on the product range of the leisure design centre.
- Ensure that all patterns are suitable for mass production and meet the brand’s design standards.
Prototype and Sample Creation:
- Work closely with the design team to create initial samples or prototypes for new garments.
- Review and adjust patterns as necessary based on fit sessions, feedback from designers, or testing.
Pattern Alterations:
- Modify patterns based on the fit and functional requirements during the prototype fitting sessions.
- Adjust patterns to ensure garment functionality, such as ease of movement or suitability for specific fabric types.
Collaboration with Designers and Technologists:
- Liaise with designers to ensure that the final pattern aligns with their creative vision while considering the technical aspects of production.
- Work with garment technologists and the sample machinist to adjust the patterns according to fabric behaviour, garment construction, and fit assessments.
Cost Efficiency:
- Ensure patterns are designed in a way that maximizes fabric efficiency, minimizing waste and optimizing material usage.
- Work with the production team to suggest pattern adjustments that can reduce costs or improve manufacturing efficiency.
Documentation and Record Keeping:
- Maintain accurate records of pattern designs, modifications, and production instructions.
- Store patterns in an organized manner for easy reference and reuse for future collections or production runs.
Continuous Improvement:
- Stay updated with the latest trends and technological advancements in pattern making, including CAD software and sustainable production techniques.
- Participate in training or professional development opportunities to enhance technical skills and knowledge of pattern-making technologies.
QUALIFICATION AND EXPERIENCE:
- Degree or diploma in Fashion, Pattern Making, Garment Technology, or a related field, or equivalent practical experience.
- Proven 5 - 10 years' experience as a Pattern Maker or Pattern Cutter, particularly within a garment manufacturing or retail design environment.
- Experience with various garment types, fabrics, and styles is essential.
- Strong knowledge of pattern-making techniques, including both manual and digital (CAD) methods.
- Gerber system and 3D pattern making experience
- Proficiency with pattern-making software (e.g., Gerber system and 3D pattern making knowledge, Lectra, or Optitex).
- Strong understanding of grading techniques for different sizes.
- In-depth knowledge of garment construction, fabric types, and garment fitting principles.
- Familiarity with fit standards, industry regulations, and garment specification requirements.
SKILLS AND COMPETENCIES:
- Excellent attention to detail and precision.
- Strong problem-solving abilities, particularly in resolving fit or production issues.
- Good communication skills for liaising with designers, garment technologists, and production teams.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Creativity to interpret designer sketches into wearable garments while maintaining technical feasibility.
- Gerber system and 3D pattern making knowledge
- Attention to Detail: Ensures precision in measurements, pattern creation, and adjustments.
- Technical Accuracy: Interprets design sketches and specifications accurately.
- Time Management: Works tight deadlines and manages workload efficiently.
- Problem Solving: Identifies and resolves fit or construction issues proactively.
- Communication Skills: Clearly communicates changes or issues to designers, sample rooms, and production teams.
- Adaptability: Adjusts patterns for new fabrics, styles, and manufacturing constraints.
- Collaboration: Works effectively with designers, merchandisers, and production staff.
- Confidentiality: Maintains discretion regarding upcoming designs and collections.
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Purpose of the Role
- The Loyalty & Customer Insights Analyst supports the Rewards programme by analysing customer and transactional data to generate insights that improve customer retention, engagement, and programme effectiveness. The role builds and maintains dashboards and reports, translates analytics into actionable strategies, and collaborates with multiple teams to enable data-driven decision-making across Cape Union Mart, Poetry, and Old Khaki.
Key Responsibilities:
Data Collection & Analysis
- Extract, clean, and analyse large volumes of customer and sales data from multiple sources to identify trends, patterns, and correlations in customer behaviour and loyalty.
- Support ongoing measurement of key loyalty metrics such as repeat purchase, churn, and customer lifetime value.
- Ensure data integrity, governance, and POPIA compliance across all datasets.
Reporting & Visualisation
- Develop and maintain Power BI / Oracle Retail Insights dashboards and SQL-driven reports that track programme and customer performance.
- Present KPIs and trends to business stakeholders in a clear, visual, and actionable format.
- Continuously improve dashboard automation and accuracy in partnership with the BI team.
Insights & Recommendations
- Translate complex analytical findings into simple, commercially relevant insights.
- Highlight key drivers of loyalty, retention, and customer value; recommend actions to improve performance.
- Support ongoing measurement of key customer and loyalty metrics including active customers, frequency, retention, churn, reactivation, customer lifetime value, loyalty sales mix, redemption behaviour and tier migration.
Segmentation & Personalisation
- Assist with developing and maintaining customer segmentation frameworks.
- Support personalised communication strategies through data-driven targeting and audience selection.
- Work with Marketing and CRM teams to refine engagement and reward mechanics.
Collaboration & Stakeholder Support
- Partner with cross-functional teams (Marketing, Finance, BI, and Operations) to deliver consistent loyalty reporting and insight.
- Provide ad hoc analyses to support business reviews, campaign proposals, and programme enhancements.
- Evaluate ROI and commercial effectiveness of loyalty campaigns, promotions and partner initiatives.
- Communicate findings clearly to both technical and non-technical audiences.
Customer Strategy & Test-and-Learn
- Support a culture of experimentation through campaign measurement, A/B testing and control group analysis.
- Develop business cases and quantify the impact of proposed loyalty initiatives, offers and programme changes.
- Identify opportunities to improve customer frequency, retention, spend and profitability.
- Support customer lifecycle analysis including acquisition, activation, reactivation and churn prevention strategies.
Qualifications & Experience:
- Bachelor’s degree in Data Analytics, Statistics, Business Science (Information Systems), Mathematics, Economics, or a related field.
- 2 – 4 years’ experience in data analysis, business intelligence, or CRM analytics (preferably within retail, financial services or loyalty programme environment).
Skills:
- Advanced SQL skills and experience with relational databases.
- Experience with data visualisation tools (Power BI, Tableau, or QlikView).
- Exceptional analytical and problem-solving ability.
- Sound business acumen with understanding of financial and marketing analysis.
- Ability to build simple financial models to support loyalty and promotional business cases.
- Strong written and verbal communication skills; able to present findings to senior executives and cross-functional teams.
- High degree of interpersonal confidence and professionalism.
Attributes & Behaviours:
- Strong analytical skills with acute attention to detail.
- Willingness to interrogate and question data and processes.
- Ability to comprehend and apply technical, abstract and complex information.
- Creative thinker with a problem-solving mindset and continuous-improvement approach.
- Excellent organisation and time-management skills; able to work under pressure and meet deadlines.
- Self-motivated and able to work independently while collaborating effectively across teams.
- Commercially astute with the ability to link data to financial and strategic outcomes.
- Comfortable interfacing with multiple management levels and business areas.
Competencies:
- Analytical & Critical Thinking
- Data Interpretation & Insight Generation
- Commercial & Financial Acumen
- Communication & Influence
- Planning & Organisation
- Stakeholder Engagement & Collaboration
- Learning & Innovation
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Job Description
Duties and Responsibilities:
- To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
- To manage and control the financial aspects of running the store to ensure store profitability.
- To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
- To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
- To deliver exceptional customer service to ensure the best customer experience.
- To build excellent relationships with all relevant service providers (internal and external)
- To manage human resources effectively by recruiting, planning, and administrating payroll properly
- To inspire, motivate, develop, and hold people accountable appropriately.
- Align team members to Company culture and create fun.
- Implement all company policies and procedures.
- Maintaining health & safety practices
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
- Delivering results and meeting customer expectations
- Follow instructions and procedures.
- Leading and supervising
- Achieving personal work goals and objectives
Minimum Requirements:
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Experience:
- Minimum of 5 years’ Store Management experience
- Minimum of 8 years' Retail experience
- Experience in working in a large retail store with a turnover of more than R 20 million per annum.
go to method of application »
Job Description
Duties and Responsibilities:
- Exceed customer expectations by practicing customer selling techniques.
- Adhere to stock loss controls in store.
- Ensure individual targets are met consistently.
- Ability to maximise and drive sales by identifying opportunities to increase turnover.
- Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
- Create an inspiring environment.
Behavioural Requirements:
- Honesty in dealing with cash and finances.
- Building & maintaining relationships
- Innovation & change management
- Thinking adaptability
- Taking ownership
Minimum Requirement.
- 6 months of retail experience
- Matric or Equivalent
- Clear Criminal record
- Microsoft – Computer Proficiency
- Ability to communicate effectively.
- Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
go to method of application »
Job Description
Duties and Responsibilities:
- Assisting in managing all aspects of a store
- Maximizing turnover and profit
- Minimise shrinkage by monitoring stock related risks.
- Deliver exceptional customer service by implementing customer experience strategy.
- Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
- Innovative visual merchandising to optimize sales.
- Implement all company policies and procedures.
- Maintaining health & safety practices
- Optimize team through creating an inspiring environment.
- Align team members to Company culture and create fun.
Behavioural Requirements:
- Honesty in dealing with cash or finances.
- Inspirational leadership & passion
- Taking ownership
- Building & maintaining relationships
- Innovation & ability to deal with change management.
- Thinking adaptability
Minimum Requirement.
- 3 years of Management retail experience
- Matric or Equivalent
- Microsoft – Computer Proficiency
- Clear Criminal record
- Ability to communicate effectively at all levels.
Method of Application
Use the link(s) below to apply on company website.
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