The team is symbiotic in its nature, where all members are well capable of self-management and do not need to be micromanaged. Through synergy, aligned values and common goals they are able to continually broaden their horizons. From implementation to after sales support. This is a tight knit team that works seamlessly as a unit to ensure client satisfaction, and always aim to become even better at the business offerings. The SQL Debugger will provide technical support regarding a spectrum of software used within the business. You’ll be responsible for database management, sourcing system bugs and corrections. The ideal candidate must be capable of self-management.
Salary
R30,000 – R60,000 per month (Negotiable based on experience)
Responsibilities
Provide remote 2nd line support using diagnostic capabilities to identify the fault or problem
Troubleshoot issues to identify the most appropriate resolution path
Take ownership of incidents assigned to you and manage them through to resolution
Resolve the majority of trouble tickets via the ticketing system
Escalating issues to tier 3 developers should the need arise
Assisting and upskilling other team members where required
Ensure Service Level Agreements (time to respond and time to resolve) for tickets logged are met across all clients
Investigate issues/changes, evaluate the risk and impact of the change and provide detailed quotation for the required work accordingly
Requirements
Matric certification (essential)
Extensive SQL (MySQL) knowledge (essential)
Firm understanding of financial services and systems (essential)
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