Junior Telecoms & Network Technician at Kontak Recruitment

• Seeking a hands-on and technically capable Junior Telecoms / Network Technician to support a growing client base within a telecommunications and IT services environment.
• This is a primarily remote role, suited to a technician who is comfortable working independently while providing remote support, monitoring network performance, and troubleshooting client issues.
• The role will also require occasional travel to client sites across Gauteng to perform installations, maintenance, and on-site support.

Minimum Requirements:

• 1–2 years’ experience in telecommunications, networking, or IT support environments
• Strong understanding of IP addressing, DHCP, and basic networking principles
• Hands-on experience with routers, access points, and network hardware
• Experience supporting fibre, wireless, or VoIP environments (advantageous)
• Strong troubleshooting and problem-solving ability
• Ability to work independently in a remote environment
• Must reside in Eastrand, Johannesburg
• Own reliable vehicle and valid driver’s licence (essential)
• Willingness to travel to client sites when required (reimbursed)

Duties and Responsibilities:
Remote Support & Monitoring

• Provide daily remote support to clients, including troubleshooting connectivity and network-related issues.
• Monitor network performance and proactively identify and resolve faults.
• Log and manage faults with upstream providers and ensure timely resolution.

Telecoms & Network Support

• Install, configure, and troubleshoot fibre, wireless, and network infrastructure.
• Support routers, access points, and network devices across client environments.
• Assist with VoIP system setup and troubleshooting where required.

On-Site Installations & Support

• Travel to client sites to perform installations, maintenance, and troubleshooting.
• Handle cabling, equipment setup, and network configuration on-site.
• Ensure all installations are completed professionally and to standard.

Client Service & Problem Resolution

• Provide professional and effective support to clients across all interactions.
• Diagnose and resolve network, connectivity, and performance issues.
• Maintain clear communication with clients regarding faults, updates, and resolutions.