Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Apr 26, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    ACI Worldwide, the Universal Payments (UP) company,powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries as well as thousands of leading merchants globally rely on ACI to execute $14 trillion each day in payments. In addition, thousands of organizations utilize ...
    Read more about this company

     

    Sr Technical Training Instructor

    Job Summary

    This position is for a high-technology trainer responsible for detailed technical training and collaborative course design including end-user, technical support and coding skills. Knowledge of front-end applications is a great start, and the successful candidate will pair that with server operating system knowledge such as Windows, Unix, or Linux, as well as have some knowledge of troubleshooting technology including databases and networks. This role will be responsible for maintaining an in-depth working knowledge of two or more ACI products and possessing the ability to conduct technical product education courses for customers, partners, and employees. This person fosters a collaborative working environment with the Technical Course Developer and Technical Training Instructor as well as Subject Matter Experts (SMEs) in other areas of the business to create new course modules. This person also installs and configures a technical training environment both locally and as virtual desktop images in the cloud to facilitate training classes. Finally, this person conducts classes which present this information to ACI customers, both internal and external.

    Acts as a technical expert within the department. Uses data from a variety of sources to analyze needs and designs customized training solutions. Delivers training using various learning methodologies while ensuring learning outcome by checking for understand and skill acquisition.

    Leads group to identify training gaps within the product set. Acts as a lead resource in project planning, new hire training, release updates, and coordination of customer education projects.

    Job Responsibilities

    • Presents product/solution information utilizing instructor led course materials to the ACI customer base for two or more products. Knowledge of the software application, network operations, operating systems and system configuration is expected. Exhibits strong presentation and training skills and a positive, professional image to the customer base while conducting classes.
    • Creates and updates course materials as required for new software releases, new products, fixes, customer feedback and new material as identified. Evaluates enhancements and/or updates to the product software to determine impact to existing education materials and networks.
    • Leads the design, development, testing and delivery of high-quality software/solutions with limited direction from the project lead and/or manager.
    • Proactively keeps abreast of product/solutions changes as a result of fixes, new releases, customer projects and software development methodology changes. Maintains a close working relationship with product/project development group
    • Configures, maintains, and enhances education networks, demo and test systems. Provides assistance and training to other education analysts in this area as required.
    • Continues to deepen professional knowledge through education, seminars, training and literature.
    • Acquires feedback on all courses conducted, leads cross-functional round tables to gather information for future requirements for products; will anticipate and promote customer needs for training.
    • Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
    • Perform other duties as assigned.

    Skills And Experience Required For The Job

    • Bachelor’s degree in a High-Technology related field, Coding, Instructional Design, Education, Communication, or equivalent experience.
    • 5 -10 years’ experience in design, development, implementation, and assessment of high-technology learning curriculum.
    • Skilled facilitator of virtual and classroom technical training.
    • Fluent in conversational English and comfortable facilitating high-technology training in English.

    Preferred Knowledge, Skills And Experience Needed For The Job

    While not required, the successful candidate may have one or more of the following additional skills:

    • The ability to facilitate training in multiple languages in addition to English, such as Spanish, and/or Portuguese.
    • Knowledge of one or more coding languages and object-oriented programming.
    • Experience with cloud-based technologies such as Azure, Amazon Web Service, Oracle Cloud, and supporting technologies for cloud-native applications.
    • Knowledge of eLearning design methodologies and practices, as well as adult learning theory.
    • Expert level in writing content for interactive web and server-based applications.
    • Deep knowledge of Captivate and Articulate authoring software packages.
    • International Travel required up to 30%, local and global conditions allowing.

    Method of Application

    Interested and qualified? Go to ACI Worldwide on ebwg.fa.us2.oraclecloud.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at ACI Worldwide Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail