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ACI Worldwide, the Universal Payments (UP) company,powers electronic payments for more than 5,100 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries as well as thousands of leading merchants globally rely on ACI to execute $14 trillion each day in payments. In addition, thousands of organizations utilize ...
Job Summary
This position is for a high-technology trainer responsible for detailed technical training and collaborative course design including end-user, technical support and coding skills. Knowledge of front-end applications is a great start, and the successful candidate will pair that with server operating system knowledge such as Windows, Unix, or Linux, as well as have some knowledge of troubleshooting technology including databases and networks. This role will be responsible for maintaining an in-depth working knowledge of two or more ACI products and possessing the ability to conduct technical product education courses for customers, partners, and employees. This person fosters a collaborative working environment with the Technical Course Developer and Technical Training Instructor as well as Subject Matter Experts (SMEs) in other areas of the business to create new course modules. This person also installs and configures a technical training environment both locally and as virtual desktop images in the cloud to facilitate training classes. Finally, this person conducts classes which present this information to ACI customers, both internal and external.
Acts as a technical expert within the department. Uses data from a variety of sources to analyze needs and designs customized training solutions. Delivers training using various learning methodologies while ensuring learning outcome by checking for understand and skill acquisition.
Leads group to identify training gaps within the product set. Acts as a lead resource in project planning, new hire training, release updates, and coordination of customer education projects.
Job Responsibilities
Skills And Experience Required For The Job
Preferred Knowledge, Skills And Experience Needed For The Job
While not required, the successful candidate may have one or more of the following additional skills:
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