Station Assistant: Sales and Customer Care at City of Johannesburg

Minimum Requirements:

• Grade 10 (NQF level 2);
• 0 – 2 years relevant experience in cash handling and customer care.

Primary Function:

• Execute sales, customer care and stakeholder relations as well as other station related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.

Key Performance Areas:

• Execute pre-shift station inspection process to ensure smooth station operation;
• Perform pre-shift cash float and the stock reconciliation;
• Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures;
• Execute sales-related banking processes in line with applicable policies and standard operating procedures;
• Perform customer care-related processes and procedures;
• Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures;
• Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures;
• Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures;
• Perform station operations related administrative and reporting activities.

Leading Competencies:

• Good communication skills;
• Basic to intermediate numeracy skills;
• Good interpersonal and customer service skills;
• Basic First Aid;
• Ability to answer a query without having to leave the customer and check details will mean
• providing better service;

Core Competencies:

• Basic knowledge of processes within cash/sales environment;
• AFC Point of Sale;
• Knowledge of Basic Customer Care;
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;