Station Assistant: Sales and Customer Care at City of Johannesburg

Minimum Requirements: 

• Grade 10 (NQF level 2); 
• 1 – 2 years relevant experience in cash handling and customer care; 
• Preference will be given to City of Johannesburg residents and proof of residence will be required on application; 
• An added advantage would be working in a high-pressure public service. 

Primary Function:

• Execute sales, customer care and stakeholder relations as well as other station-related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.  

Key Performance Areas: 

• Execute pre-shift station inspection process to ensure smooth station operation; 
• Perform pre-shift cash float and the stock reconciliation; 
• Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures; 
• Execute sales-related banking processes in line with applicable policies and standard operating procedures; 
• Perform customer care-related processes and procedures; 
• Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures; 
• Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures; 
• Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures; 
• Perform station operations related to administrative and reporting activities. 

 Leading Competencies: 

• Good communication skills; 
• Basic to intermediate numeracy skills; 
• Good interpersonal and customer service skills; 
• Basic First Aid; 
• Ability to answer a query without having to leave the customer and check details will mean providing better service;