Fresh Jobs Available at City of Johannesburg

Minimum Requirements: 

• Grade 10 (NQF level 2); 
• 1 – 2 years relevant experience in cash handling and customer care; 
• Preference will be given to City of Johannesburg residents and proof of residence will be required on application; 
• An added advantage would be working in a high-pressure public service. 

Primary Function:

• Execute sales, customer care and stakeholder relations as well as other station-related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.  

Key Performance Areas: 

• Execute pre-shift station inspection process to ensure smooth station operation; 
• Perform pre-shift cash float and the stock reconciliation; 
• Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures; 
• Execute sales-related banking processes in line with applicable policies and standard operating procedures; 
• Perform customer care-related processes and procedures; 
• Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures; 
• Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures; 
• Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures; 
• Perform station operations related to administrative and reporting activities. 

 Leading Competencies: 

• Good communication skills; 
• Basic to intermediate numeracy skills; 
• Good interpersonal and customer service skills; 
• Basic First Aid; 
• Ability to answer a query without having to leave the customer and check details will mean providing better service; 

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Minimum Requirements: 

• Grade 12/Matric (NQF level 4); 
• 2 – 3 years’ relevant experience in a cash handling environment; 
• 1 -2 years of supervisory experience would be an advantage; 
• Exposure to high-pressure public service would be an advantage; 
• City of Johannesburg residents will be given preference and proof of residence will be required.  

Primary Function:

• Execute supervisor duties for the Rea Vaya services and effective and efficient functioning of the ticket booth. 

Key Performance Areas: 

• Supervise the station pre-shift inspection; 
• Undertake the Station’s daily operational planning process; 
• Facilitate the Station’s day-to-day financial planning and budgeting processes; 
• Lead and facilitate the station performance management planning process; 
• Lead and facilitate the development of the Station’s Personal Development Plans (PDPs) process; 
• Ensure effective and efficient Station processes and systems through escalations; 
• Participate in the Recruitment, Selection, and Placement process for sourcing suitably qualified staff for the Station; 
• Provide sound leadership for the achievement of the Station’s objectives; 
• Supervise the implementation of Station Operations processes and procedures in line with the City’s policies; 
• Ensure effective control of the Station’s human resources; 
• Ensure effective Assets management and control for the Station; 
• Implement good governance and effective risk management systems; 
• Ensure effective execution of Stakeholder Relations and Communication processes in line with the applicable policies and standard operating procedures; 
• Ensure effective supervision of specific administrative and reporting requirements associated with the Station and individual performance. 

Leading Competencies: 

• Computer literacy (MS Office Packages, including Word and Excel); 
• Familiar with Operation Systems (OS) – Windows; 
• Good facilitation and influencing skills; 
• Good listening and communication skills; 
• Basic Customer Care skills; 
• Basic problem-solving and critical thinking skills; 
• Good supervisory skills; 
• Attention to detail and high levels of accuracy and excellent planning, organising, coordinating, and time management skills.