Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.
Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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Required to be actively involved in resolving clients’ issues, troubleshooting problems, assist in resolving complaints, follow up and ensure correct process are followed at stores and provide training in line with SOP’s
Minimum Requirements
Matric / Relevant Diploma
2-3 years experience in Warehouse / DC environment
1-2 years experience in Warehouse Equipment
1-2 years SAP EWM experience
Valid Driver’s license – applicants may be reuiqred to be assessed by external driving School assessor
1-2 years Training Facilitator skills/ experience
Key Responsibilities
General administration and customer account processing and reconciliations (query resolution process).
Conducting Daily/Weekly/Monthly/Quarterly stock counts at stores.
Conducting Visits/Scheduled calls and providing feedback to the relevant stores and staff (if applicable).
Investigation and resolving incorrect equipment balances.
Investigate and resolve queries from the business & stores.
Chase responses on equipment safety queries (if applicable).
Daily/Weekly/Monthly Reporting – Client- & Internal Reporting on stores visited.
Logging of necessary activities and Service Requests.
Logging Collection / Return orders when needed.
Log necessary escalations to the business on any store-related matters.
Maintaining a strong relationship with stores/client through query resolution and proactive identification of potential issues.
Attend meetings if required.
Compiling and Presenting Key Performance Indicator reporting for Equipment Manager.
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