Store Manager - Baby City (Pietermaritzburg) at Dis-Chem Pharmacies

Dis-Chem Baby City has an opportunity available for a Store Manager for their store in Pietermaritzburg.You will be responsible for the overall store profitability, this includes overseeing the day to day operations of the store, management of stock, customer service and general maintenance. The role will also be responsible for managing and overseeing compliance of all laws and policies.
 

Minimum Requirements:
Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 5 - 8 years retail experience with 2 – 5 years supervisory/management experience

Advantageous:

• Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification

Job Description: 

Financial Management

• Assist with budget preparation and maintenance in the store
• Allocate store funds and defining financial objectives
• Maintain statistical and financial records
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc including all cash held on site
• Optimize the store's profitability
• Participate in daily operational and sales activities to achieve customer service and business growth objectives
• Oversee pricing and stock control
• Ensure all expense related items are controlled and managed within budget
• Ensure all expense related stock is adjusted to the correct GL accounts on monthly basis - Ensure the ordering and monitoring of expense related items within the store

Customer Service

• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures
• Resolve customer problems in a timely manner
• Address customer and employee satisfaction issues promptly and in person
• Develop professional relationships with all customer contacts
• Ensure high levels of customer’s satisfaction through excellent service
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures
• Ensure that the customer request system is operational and actioned on a daily basis
• Ensure the accurate manual processing of points to customer accounts
• Report and encourage new loyalty signups continuously

Merchandising

• Take personal responsibility to ensure that all sales assistants adhere to merchandising standards set
• Ensure that Promotional stock and displays are planned, implemented and maintained at least 24 hours before promotions break
• Adhere to all labelling, pricing and layout standards and ensure that sales assistants adhere to these standards
• Approve promotional materials and displays
• Maintain outstanding store condition and visual merchandising standards
• Plan and implement shop merchandising, layout and the customer traffic flow as to maximize sales, customer satisfaction, and appearance and brand image

Sales Targets

• Ensure promotions are effectively executed.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures.

Stock and Inventory Management

• Total management of store inventory, including but not limited to planning, implementation, investigation and reporting on all store inventory counts
• Manage and ensure regular ordering of stock and maintain correct stock levels
• Oversee the management of store shrinkage, stock flow to the floor and consumables expense
• Conduct the investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors
• Investigate and verify manual purchase processed against the business unit
• Minimize, investigate, correct and report on business unit negative stock on hand
• Minimize, investigate and report in business unit dormant stock - Ensure the physical stock in all storage locations balances with the inventory ledger in SAP
• Daily management of out-of-stock, to ensure maximum stock on the shelves

Cash Office and Point of Sale Operations

• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures
•  Ensure the accuracy and completeness of branch transactions.
•  Manage cashier service level.
• Control overtime.
• Following of cash collections procedures as detailed in the standard operation procedures.
•  Manage price overrides to ensure it is kept to a minimum.
• Reconcile the physical daily takings to the Unisolv run report
•  Reconcile the physical tender takings to the physical tenders banked
•  Declare all variances in your cash up report
•  Analyse all variances per tender type and per cashier
•  Include all relevant supporting documentation including but not limited to cash vault and bank deposits; cash collection slips, credit card slips and summary settlements, trade root reports, coupons, vouchers and relevant till slips.
•  Analyse, interpret and report on all incomplete dockets, price overrides, negative sales, line voids, tender ups, and document voids and points reversal.
•  Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels
•  Control and balance the petty cash daily ensuring all control measures are in place.
•  Prepare and submit the petty cash summary for submission for reimbursement.
•  Conduct random checks on cashier floats for balancing on a daily basis
•  Manage cash on hand

Operational Management

• Maintain a safe environment with proper lighting, signage and disability access
• Oversee security, fire prevention and other safety systems
• Plan and oversee all repair, installation activities and overall building maintenance within the store
• Manage and maintain relationships with contractors
• Oversee day-to-day operations of the store and provide guidance
• Job Description
• Store Manager BC
• May 24, 2022
• Ensure day-to-day management of all aspects of the store, ensuring that it is trading effectively.

Administration and Reporting

• Maintain and oversee accuracy of records associated with cash, receipts, inventories and employee attendance
• Maintain and oversee complete store administration and ensure compliance with policies and procedures
• Report on buying trends, customer needs, profits etc
• Adhere to all company and business unit deadlines
• Adhere and familiarize yourself with policies, code of conduct and standard operating procedures
• Always represent the Brand in all communication (verbal and written) with external and internal stakeholders.

Receiving and Capturing

• Total management of the goods receiving function, direct and indirect credits function within the business unit to include standard operating procedures as well as mentorship growth performance and development of all staff members forming these functions.
•  Ensure transaction integrity for incoming goods receipts and outgoing returns throughout the business unit by, effective monitoring, implementation and evaluation of adherence of company internal control procedures.
•  Ensure the accuracy and completeness of branch transactions.

Competencies: 
Essential: 

• Retail store management disciplines
• Basis IR management
• Retail admin experience
• Creative and innovative thinking
• Decision-making and judgement
• Problem-solving
• Communicates effectively
• Essential: Basic computer skills (Word, Excel, PowerPoint and Outlook), numerical skills. SAP. UNISOLV. SuccessFactors

Special conditions of employment:

• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport