Strategic Account Manager at Uber

What You’ll Do

• Develop strong mid- to long-term plans in conjunction with accounts to drive growth and operational efficiency
• Ensure that account plans are up to date and communicated upwards
• Data based decision making to understand the performance of initiatives to prioritise those with the highest return on investment
• Establish deep working relationships based on mutual value, extending beyond transactional interactions alone. Handle expectations with accounts and balances the requirement of their portfolio
• Understand the special needs of the accounts, supervise industry and competitive trends and creates plans to address operational gaps
• Lead contract transactions to establish a strong working partnership grounded on sustainable economics for both parties
• Build long-term relationships by creating customer value, opportunities for growth, and stickiness (improving defects, operational efficiencies, etc.)
• Increases restaurant participation through deep knowledge of program opportunities. Consider the outstanding needs of their account and adapt approach as required
• Build detailed project plans with project stages, breakthroughs, basic interdependencies, and owners
• Regularly reviews performance in a structured, visible way to measure progress, keep everyone engaged, and realign team(s) as needed
• Cohesively work with a cross-functional team. Manages and owns collaboration and coordination with other teams as needed for their projects
• Builds and maintains knowledge management tools such as playbooks and shared drives
• Designs and implements growth initiatives such as adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales
   

What You’ll Need

• Min 3 yrs of sales, account management or other relationship management experience with excellent business insight
• Desire to work with top restaurants and building a business together
• Extraordinary listening, communication and persuasion skills
• Problem solving skills and think out of the box approx to fix it
• Data driven demeanor and capability to run analysis and/or understand data and transform it into relevant insights
• Project Management skill with good organization, time management skills, highly autonomous and work with minimal oversight
• Speediness and resourcefulness, analytics and comfortable with talking to data
• Only candidates who meet BEE requirements to apply