Student Accounts Administrator - Durban at Mancosa

CORE FUNCTIONS

• Produce plans to achieve debt collection targets on listed accounts
• Maintain an efficient consulting and feedback relationship with students regarding queries
• Escalate 3rd party queries to relevant departments
• Update ITC status on default accounts.
• Be knowledgeable of company policies and procedures and inform students adequately
• Achieve sufficient “promise to pay” targets are met and ensure consistent feedback for all students who have made PTP
• Constantly promote various payment options to encourage more monthly payments
• Knowledge and experience in Demand and ITC Listing process

QUALIFICATION(S)

• Senior certificate – Matric / Equivalent

EXPERIENCE

• 3 years experience with collection and ITC experience

SKILLS AND COMPETENCIES

• Conflict Management
• Interpersonal skills
• Time Management
• Pastel competency
• Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
• Computer Literate (Microsoft Office, Excel, Word, PowerPoint, Access, Internet, and Email)
• Possess a high level of ethics, confidentiality, and integrity
• Must be a collegial team player
• Must be able to work within pre-determined time frames and deadlines

ADDITIONAL REQUIREMENTS

• Be able to work during weekends and/or when required