Student Services Administrator at Moonstone Business School of Excellence

About the job

Location: Stellenbosch, Western Cape

Contract Type: Permanent

Appointment Date: 1 February 2021 or as soon as possible

Remuneration: Market related

Reference: StudentServ

Role Description

This role represents an excellent opportunity in the Financial Education Sector.

The Administrator must be exceptionally well organized and efficient, and used to dealing with a diverse workload, has strong numeracy and literacy skills and excellent communications skills.

The Student Services Administrator will report to the Head of Sales for Moonstone Business School of Excellence.

Job Specification

As the Administrator, you will be responsible for the following:

Customer Service & Student contact

• Ensure that all documentations are processed correctly, including following up on outstanding signed SLA's. Always ensure that all SLA’s remain up to date.

• To build and maintain good relationships with students, customers and colleagues.

• Answer telephonic and electronic requests for sales documentation and information within 24 hours. Follow up on outstanding/incorrect documentation uploaded by students/corporate clients.

• Drive and ensure high customer services delivery to students and corporates.

• Assist with generating reports for students and corporates.

• Maintain a high quality, client satisfaction after sales service.

• Provide registered students with the highest level of customer service through effective phone, email and online communication.

• Attend to all technical queries which includes but not limited to:

Sales Administration

• Answer inbound calls, emails and assist with directing sales calls.

• Qualify sales leads and connect them with the correct sales channel.

• Assist with providing sales documentation and information.

• Assist in the administering of all bulk enrolments.

• Ensure attendance of all relevant sales and administration training.

• Ensure that all student records are updated on the database.

• Ensure that all student queries are answered promptly and that the required follow up is done according to the requirements set to in the SLA.

• Assist sales team in meeting daily activity and enrolment targets set by the head of sales.

Minimum Requirements & Skills

• Matric (or NQF L4 equivalent)

• Any further administration related qualification will be an advantage

• At least 1-3 years’ Call Centre Sales admin or other Sales admin experience (inclusive of data capturing)

• Any experience in an educational environment entailing one on one interaction will be advantageous

• Any experience/knowledge in Higher Education sales or marketing will be advantageous

• Any experience/knowledge of Class of Business, Continuous Professional Development training or Short-Courses will be advantageous

• Ability to use technology (Excel, Outlook, Web, databases, CRM)

• Professional level of verbal and written communication skills

Please note: Preference will be given to EE candidates

When submitting your application, please ensure to include the following:

• Cover letter (please outline your interest and how you will be a good fit for this position)

• Curriculum Vitae/Resume

• Qualifications

• Salary expectations

• Notice period

• Kindly quote the reference listed above

Closing date for applications: 11 February 2022

Only suitable applicants will be contacted. Should you have not received a response by 28 February 2022, please consider your application unsuccessful.