The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:
Improved economic efficiency and productivity
Employment creation
Sound labour relations
Eliminating inequality and discrimination in th...
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Undergraduate qualification (NQF Level 6) as recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication / Marketing. Two (2) years functional experience in customer care/client services environment.
Knowledge: Relevant regulations, laws and legislations. Public Service Act. Public Service Regulation. Compensation Fund business strategies and goals. Compensation Fund value chain. Directorate goals and performance requirement. PFMA and Treasury Regulations. Customer Service (Batho Pele Principles). Occupational Health and Safety Act (OHS). Promotion of Access to Information Act. The Constitution of RSA.
Skills: Coaching and Mentoring. Conflict Management. Critical and Innovative thinking. Inspire Commitment. People Management. Performance oversight. Programme/Project Management. Quality Assurance. Service Delivery Innovation. Stakeholder Development and Relations.
DUTIES:
Monitor and oversee the help desk at the first port of entry within the COID service. Facilitate customer driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend all queries regarding legislations and follow up on pending queries. Supervision of s
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