Supervisor: F&B Service - George at Fancourt

Job Description

The ideal candidate will be a good communicator, friendly and guest centric, with the ability to interact and deal with high profile guests. A minimum Grade 12 or equivalent. A relevant tertiary qualification in hotel/restaurant/club management would be ideal. Computer literacy on MS Office suite and Micros are required, and a working knowledge of SAP will be an added advantage. The ideal candidate will have 3 years’ experience in a 4* or 5* restaurant as a supervisor or assistant manager in a Food & Beverage environment.

Duties include, but are not limited to: 

• Maximising customer satisfaction at all times with effective service and quality management;
• Internal operations – ensuring adherence to SOPS, consistent budget monitoring, handle guest complaints/suggestions, administration, and event management;
• Financial monitoring – considering costing of all aspects of operating area (operating equipment, staff, stock, consumables, floats, breakages etc.);
• People management – manage time & attendance, rostering, conducting performance appraisals, administering discipline, arranging on-the-job training, and monitoring labour productivity;
• Adherence to HACCP and SHEQ.

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays;
• Must be prepared to work shifts.