Supervisor, Operations, Solutions at DSV

MAIN PURPOSE OF THE ROLE :

This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Supervising a team of 45 to 60 employees.

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.

Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

A.MAINTAIN COMMUNICATIONS: To enhance a 2-way communication process within the team. 

• Communicate information obtained from the Operations Manager.
• Keep Operations Manager informed on problems or concerns 
• Communicate the goals/objectives to the team members 
• Communicate defects to other teams/sections (feedback on quality, 
•  safety, etc.) 
• Maintain high morale through continuous communications 
• Solicit input from team members 
• Maintain high morale and team spirit through continuous coaching 

SUGGESTIONS: Encourage and solicit suggestions that the team members can do on their own. 

• Encourage team members to submit improvement proposals 
• TRAINING: To enable personal growth by organizing training for all team members. 
• Master all jobs in the team to relieve, train and assist the team members using the JIT method 
• Train the team members to become multi-skilled workers according to the flexibility chart 
• Record and maintain the flexibility chart of the team 
• Give job instruction training to all newcomers in the team

ATTENDANCE: To create an environment where attendance is seen as essential for the team performance. 

• Cover all absenteeism whenever needed in team.
• Inform Operations Manager if absentee coverage cannot be resolved within the team 
• Motivate team members for attendance 

E. PERFORMANCE SUPPORT: To create a positive and constructive climate by coaching and supporting the team members. 

• Monitor performance of team members, coach/retrain where necessary 
• Assist in eliminating problem operations and bottlenecks 
• Be aware of health conditions of team members 
• Give positive feedback on performance issues to team members 
• Give input to the Branch Manager with regard to performance evaluations

TEAM MEETINGS: To enhance a 2-way communication process within the team. 

• Prepare the agenda of the meeting and solicit input from Operations Manager and team members 
• Conduct the meeting 
• Inform the Operations Manager about the outcome of the meeting 
• Follow-up on items discussed during the meeting 

JOB ROTATION: To create flexibility and personal growth by organizing job rotation. 

• Ensure that the job rotation amongst team members balances ergonomically challenging jobs with those that are physically less 
• Train team members in order to gain flexibility for job rotation 
• Maintain a record of rotation

Qualification(s):

• Matric
• Diploma in Operation or Supply Chain Management will be an advantage, but not required
• Computer Skills:

WMS skills & knowledge

• SAP
• Syspro
• CargoWrite
• CMMS