Supervisor at Otis Elevator Co.

Role Overview: 

• To manage the portfolio in the most cost-effective way and to ensure that he/she instils in their team the Vision and Mission of Otis.

On a typical day you will: 

Key Responsibilities:

Maintenance of the Units (Elevator & Escalator)

• Maintain 100% of service of the units for the month
• Verify that the quality of the unit is verified every 2 years. 
• This needs to be done via the Elevator Survey. The survey needs to be done in conjunction with the lift mechanic.
• The 1st survey form needs to be given to the mechanics and the 2nd survey form needs to be kept on the site.
• Service Supervisor needs to ensure that the survey is closed out within 90 days.
• Management of his portfolio to  ensure that units in the field is the correct number of units that is reflected on JDE.
• Manage construction and ensure timeous completion of projects

Selling of T & S Execution (Lead forms)

• Operations supervisor to ensure that all the leads are received from the mechanic
• Rate of success, for the team is 30 %
• Operations supervisor to ensure that he assist with the selling of the T & S and ensure completion of the plan.

Annexure

• Management of the annexure items, to ensure that it is closed out within 60 days for 5.2 items and immediate close out for 5.1 items.

Call-back Reduction

• Call backs are reduced by ensuring the mechanics have sufficient knowledge on how to repair the faulty units as well as providing support for more troublesome units.

Call-back Charge

• Ensure the chargeable call-backs are charged and reported correctly.

Safety

• Manage the FPA plan for each mechanic for the 12 months. (Mandatory)
• Manage the WWJSSS plan
• Manged the safety portfolio for your mechanics.

Labour Cost  

• Manage the O hours per unit, to ensure that the reduction of labour cost per unit .
• Ensure the completion of PUI within the right timeline.

Material Cost  

• Ensure that the correct process is followed with the management of the ordering of the parts with the warehouse and vendors.  (JDE)
• Processing the order of the subcontractors with the goal to reducing subcontractor cost as much as possible.
• Management of material cost to ensure reduction and correct charged to customer.

What You Will Need to be Successful: 

• Supervisor’s diploma
• Business Management Diploma would be advantageous
• 3  Years’ experience in a similar role
• Sales Management and Marketing management

Personality / Behavioural attributes:

• Analytical
• Detail-oriented and quality-focused.
• Comfortable dealing with people
• Proactive communicator
• Responsible and accountable
• Results-oriented and have a good understanding of cost management.
• Systematic (Planning, Organising &Controlling)
• Time-management and self-management discipline.
• Strong ethical values.