Supervisor Palm Spring JHB at Footgear SA

Key Responsibilities

Sales & Performance

• Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))
• Monitor daily sales performance and provide feedback to the team to improve results
• Drive conversion rates through active selling and customer engagement

Team Leadership & People Management

• Supervise and support team members to meet individual and team sales KPIs
• Conduct on-the-floor coaching and provide regular performance feedback
• Assist in managing staff attendance, punctuality, and productivity in line with company standards
• Support implementation of performance improvement plans (PIPs) where required

Customer Experience

• Ensure delivery of excellent customer service standards aligned to Footgear expectations
• Monitor and reduce customer complaints, ensuring resolution within required turnaround times
• Drive customer engagement behaviours (greeting, upselling, product knowledge)

 Stock Control & Merchandising

• Oversee stock accuracy through regular counts and adherence to stock control procedures
• Minimize stock loss by maintaining shrinkage within acceptable company thresholds
• Ensure visual merchandising standards are implemented and maintained
• Drive stock replenishment to ensure product availability and sales optimisation

Store Operations & Compliance

• Ensure store is compliant with company policies and procedures requirements
• Maintain store standards in line with housekeeping and health & safety guidelines
• Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date
• Ensure all cash handling procedures are followed with zero tolerance for variances

Visual Merchandising & Brand Standards

• Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns
• Monitor and improve product presentation to drive sell-through and customer engagement
• Ensure key product lines are positioned to maximise sales performance and visibility
• Conduct regular floor walks to identify and correct merchandising gaps
• Implement and maintain promotional displays within required timelines
• Ensure pricing accuracy and ticketing compliance across all merchandise
• Drive team accountability for always maintaining consistent visual standards

Reporting & Administration

• Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance)
• Monitor key store metrics and escalate performance risks
• Ensure accurate capturing of data on all relevant systems

Requirements

• Matric (Grade 12) preferred
• Minimum 2–3 years’ retail experience (supervisory experience advantageous)
• Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS)
• Strong leadership and team management skills
• Strong understanding of retail KPIs (sales, shrinkage, conversion, ATV, UPT)
• Ability to work retail hours, including weekends and public holidays
• Good Interpersonal skills