Supervisor-Retail at NSF International

Main Purpose of Job

• To schedule audits and arrange auditor travel efficiently and effectively. To supervise, co-ordinate and approve all operational tasks in Retail department.

Competency Requirements

• Focus on ethics and integrity, customer service and efficiency and effectiveness.
• Effective problem-solving and decision-making.
• Planning and a proactive, thorough approach.
• Be flexible, resilient and quick on your feet.
• Tailor approach to suit the needs of customers and colleagues.
• Able to handle and resolve conflict.
• Able to prioritize and cope well with large volumes.
• Have a keen eye for detail.
• Proficient in Microsoft Office and Oracle.
   

Main Activities

• Work toward achieving all pre-defined goals and key performance indicators.
• Lead, motivate, develop, mentor and collaborate with team members.
• Train team members to perform work efficiently and effectively, to achieve organizational goals and key performance indicators.
• Maintain quality relationships with all related parties.
• Proactive forward planning of audits to minimize costs and auditor fatigue, and ensure a seamless process for clients and auditors.
• Manage travel bookings to ensure it is done timeously, efficiently and profitably.
• Manage database and auditor diaries and ensure data integrity.
• Handle requests, queries and complaints from all related parties, and train and empower team members to do the same.
• Draft accurate reports according to Manager’s needs and submit these on a weekly and monthly basis.
• Establish and update standard operating procedures and job descriptions for all departmental activities.
• Lead continuous improvement in department through learning, training, system improvements, updating standard operating procedures etc.
• Identify possible system improvements and communicating these to Manager and Systems Specialist.
   

Required Qualifications

• A minimum of three (2) years of relevant work experience including experience in providing excellent customer service.
• Effective written and spoken communication.
• Exceptional attention to detail. organization and multi-tasking skills.
• Experience with Microsoft Office Suite, i.e. Word, Excel, Outlook, etc.
• Ability to work independently, follow through on all assignments and meet deadlines.

Preferred Qualifications

• Degree/Diploma in business management/administration.
• A minimum of two (2) years’ experience in project management, preferably in a technical field.