Supply Chain Officer Internship (SGX Logistics) at Mancosa

Main Responsibilities:

• As a valuable member of our Accounts Executive team, your journey will involve hands-on experience, continuous learning, relationship building, creative problem-solving, and innovative process improvement. Additionally, you will be at the forefront of leveraging technology to enhance efficiency within the Accounts Executive function. All elements of the role will be covered within the 12 months of the work experience programme, with the end goal to better equip you for the world of work.
• Day-to-day affairs and Principal satisfaction
• In order to add value to the principal and to provide a complete supply chain service, the Account Executive Work Experience Candidate will be required to ensure service level agreement performance by the warehouses through tight inventory controls and to report back any deviance from Standard Operating Procedures to Team Leaders and Principals where applicable. You will be required to closely manage orders by handling no stocks and failed deliveries (updating where needed), and to ensure NOD/NDD alignment.

Other requirements include:

• Tracking and coordination of all Principal-specific activities, including but not limited to conducting order maintenance (following up on suspended orders and EDI errors, etc.).
• Providing daily support to both the principal and depots on any current issues.
• Communication with Principals on all order-related issues and finding solutions.
• Maintaining and tracking depot stock issues.
• Building and maintaining relationships and trust with Principals.
• Maintaining communication with Principals and resolving conflicts where necessary.
• Conducting ongoing logistics reviews and troubleshooting challenges.
• Managing product expansion by completing documentation and submitting it for loading onto the system.
• Reporting on dead stock and overstocks.
• Handling demand management.

Business reporting and basic business analysis:

• Understanding Principal reporting requirements and empowering them to produce/reproduce ad hoc reports (on the system).
• Preparing regular Principal reports as per Principal SLA requirements.
• Analyzing trends and identifying Principal business needs and proposing appropriate solutions up the line to the relevant Director/Principal Account Manager.
• Managing and growing a portfolio of new and existing principals.
• Recommending further logistic services and BI tools to enhance their current business.

New Principal take-on:

• Following up on deadlines identified on the project plan/handover notes.
• Conducting training with Principals and Agents (physical and remote).

Desired Experience & Qualification

Competencies:

• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Strong problem-solving abilities.
• Demonstrated professionalism, integrity, and ability to maintain confidentiality.
• Willingness to learn, take initiative, and adapt to a fast-paced environment.

Requirements:

• A completed tertiary qualification in Supply Chain.
• A valid South African Driver license (the role requires travel).
• Must be a South African citizen or have a valid work permit.
• Must be able to commit to 12 months.