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  • Posted: Feb 12, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Supply Chain Support Specialist

    Key Accountabilities:

    Supply Chain Support

    • Provide 1st line user support and analyze and resolve ad hoc queries regarding the entire S&D solution (SAP, ICC, Clarity, and CRM)
    • Achieve timeous query resolution as outlined in the SLA, executing best practices on change management and maintaining device data integrity
    • Champion the S&D solution within the business, encourage usage of the solution & assist in identifying user training needs
    • Liaise with IT to administer user locations and users on S&D functionality
    • Assist with planning, design, testing and implementation of S&D functionalities
    • Analyze causes of failures on Evolution S&D interfaces and integration messages and events
    • Clearing of failed interface and integration S&D transactions and relevant reporting to management
    • Assist with the creation of test packs to support testing S&D scenarios
    • Assist with the preparation and planning for UAT e.g. facilities, test data, identification of correct business participants
    • Assist with implementing support processes and procedures e.g. with the service desk
    • Participate in UAT in conjunction with business users, S&D project teams and SAP CoE
    • Help define and refine business processes for S&D
    • Analyze reconciliation reports (e.g. SAP/KMS reconciliation), identify reasons for differences and work with the business owners to resolve
    • Assist with the design of roles within S&D and resolve any segregation of duties issues together with the authorizations team
    • Assist with the identification of solution gaps and the review, approval and prioritization of potential changes
    • Serve as internal consultants to the S&D project teams and SAP CoE on current business processes and procedures
    • Assist with coaching where needed - provide one-on-one coaching of business users upon request
    • Help ensure that S&D user documentation is accurate and complete
    • Ensure that S&D master data maintenance is accurate and timeous

    Serialized Device Dashboard

    • Work with the BI team to clean up all stock related issues found on the Serialized Device Dashboard
    • Reconcile serial numbers of DTT/DTH/Mobile devices on Billing
    • platforms against those on KMS/SAP as defined within the project scope
    • Manage the serial number ranges of all hardware across Africa
    • Troubleshoot and resolve all shipping and distribution queries raised by key stakeholder’s

    Ensure Data integrity and Support

    • Ensure that Billing platform configuration is updated to prevent further data integrity challenges around device movement, and ensure configuration of new decoder and smartcard models is done correctly and timeously
    • Ensure that secure files from decoder manufacturers (OSC files) and Irdeto (TSC files) are uploaded correctly onto KMS and SAP
    • Ensure that attribute files from decoder manufacturers are uploaded correctly onto Billing System and SAP
    • SAP data integrity updates by fixing mismatches between SAP and billing system, update device model/material
    • Resolve all hardware related queries originating from the Billing system
    • Maintain ageing of less than 10 days on 80% of KPI’s

    Improve Internal Controls

    • Maintain SAP SOD violations at below 5% of total transactions per user
    • Document & implement mitigation controls for SOD violations
    • Implement and maintain properly authorized inventory purchase order release strategies

    Improve Supply Chain Systems

    • Provide planning, assistance and guidance on an ongoing basis for all assigned projects (as outlined in approved/agreed KPIs)



    • Relevant Diploma is essential
    • SAP certification would be advantageous


    • Minimum of 2 years of experience in a similar role
    • SAP experience is required
    • Intermediate to Advanced Excel skill required

    Method of Application

    Interested and qualified? Go to MultiChoice on to apply

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