Supply Chain Support Specialist at MultiChoice

Key Accountabilities:

Supply Chain Support

• Provide 1st line user support and analyze and resolve ad hoc queries regarding the entire S&D solution (SAP, ICC, Clarity, and CRM)
• Achieve timeous query resolution as outlined in the SLA, executing best practices on change management and maintaining device data integrity
• Champion the S&D solution within the business, encourage usage of the solution & assist in identifying user training needs
• Liaise with IT to administer user locations and users on S&D functionality
• Assist with planning, design, testing and implementation of S&D functionalities
• Analyze causes of failures on Evolution S&D interfaces and integration messages and events
• Clearing of failed interface and integration S&D transactions and relevant reporting to management
• Assist with the creation of test packs to support testing S&D scenarios
• Assist with the preparation and planning for UAT e.g. facilities, test data, identification of correct business participants
• Assist with implementing support processes and procedures e.g. with the service desk
• Participate in UAT in conjunction with business users, S&D project teams and SAP CoE
• Help define and refine business processes for S&D
• Analyze reconciliation reports (e.g. SAP/KMS reconciliation), identify reasons for differences and work with the business owners to resolve
• Assist with the design of roles within S&D and resolve any segregation of duties issues together with the authorizations team
• Assist with the identification of solution gaps and the review, approval and prioritization of potential changes
• Serve as internal consultants to the S&D project teams and SAP CoE on current business processes and procedures
• Assist with coaching where needed - provide one-on-one coaching of business users upon request
• Help ensure that S&D user documentation is accurate and complete
• Ensure that S&D master data maintenance is accurate and timeous

Serialized Device Dashboard

• Work with the BI team to clean up all stock related issues found on the Serialized Device Dashboard
• Reconcile serial numbers of DTT/DTH/Mobile devices on Billing
• platforms against those on KMS/SAP as defined within the project scope
• Manage the serial number ranges of all hardware across Africa
• Troubleshoot and resolve all shipping and distribution queries raised by key stakeholder’s

Ensure Data integrity and Support

• Ensure that Billing platform configuration is updated to prevent further data integrity challenges around device movement, and ensure configuration of new decoder and smartcard models is done correctly and timeously
• Ensure that secure files from decoder manufacturers (OSC files) and Irdeto (TSC files) are uploaded correctly onto KMS and SAP
• Ensure that attribute files from decoder manufacturers are uploaded correctly onto Billing System and SAP
• SAP data integrity updates by fixing mismatches between SAP and billing system, update device model/material
• Resolve all hardware related queries originating from the Billing system
• Maintain ageing of less than 10 days on 80% of KPI’s

Improve Internal Controls

• Maintain SAP SOD violations at below 5% of total transactions per user
• Document & implement mitigation controls for SOD violations
• Implement and maintain properly authorized inventory purchase order release strategies

Improve Supply Chain Systems

• Provide planning, assistance and guidance on an ongoing basis for all assigned projects (as outlined in approved/agreed KPIs)

Qualifications:

• Relevant Diploma is essential
• SAP certification would be advantageous

Experience:

• Minimum of 2 years of experience in a similar role
• SAP experience is required
• Intermediate to Advanced Excel skill required