Fresh Roles at MultiChoice

Key Accountabilities:

Supply Chain Support

• Provide 1st line user support and analyze and resolve ad hoc queries regarding the entire S&D solution (SAP, ICC, Clarity, and CRM)
• Achieve timeous query resolution as outlined in the SLA, executing best practices on change management and maintaining device data integrity
• Champion the S&D solution within the business, encourage usage of the solution & assist in identifying user training needs
• Liaise with IT to administer user locations and users on S&D functionality
• Assist with planning, design, testing and implementation of S&D functionalities
• Analyze causes of failures on Evolution S&D interfaces and integration messages and events
• Clearing of failed interface and integration S&D transactions and relevant reporting to management
• Assist with the creation of test packs to support testing S&D scenarios
• Assist with the preparation and planning for UAT e.g. facilities, test data, identification of correct business participants
• Assist with implementing support processes and procedures e.g. with the service desk
• Participate in UAT in conjunction with business users, S&D project teams and SAP CoE
• Help define and refine business processes for S&D
• Analyze reconciliation reports (e.g. SAP/KMS reconciliation), identify reasons for differences and work with the business owners to resolve
• Assist with the design of roles within S&D and resolve any segregation of duties issues together with the authorizations team
• Assist with the identification of solution gaps and the review, approval and prioritization of potential changes
• Serve as internal consultants to the S&D project teams and SAP CoE on current business processes and procedures
• Assist with coaching where needed - provide one-on-one coaching of business users upon request
• Help ensure that S&D user documentation is accurate and complete
• Ensure that S&D master data maintenance is accurate and timeous

Serialized Device Dashboard

• Work with the BI team to clean up all stock related issues found on the Serialized Device Dashboard
• Reconcile serial numbers of DTT/DTH/Mobile devices on Billing
• platforms against those on KMS/SAP as defined within the project scope
• Manage the serial number ranges of all hardware across Africa
• Troubleshoot and resolve all shipping and distribution queries raised by key stakeholder’s

Ensure Data integrity and Support

• Ensure that Billing platform configuration is updated to prevent further data integrity challenges around device movement, and ensure configuration of new decoder and smartcard models is done correctly and timeously
• Ensure that secure files from decoder manufacturers (OSC files) and Irdeto (TSC files) are uploaded correctly onto KMS and SAP
• Ensure that attribute files from decoder manufacturers are uploaded correctly onto Billing System and SAP
• SAP data integrity updates by fixing mismatches between SAP and billing system, update device model/material
• Resolve all hardware related queries originating from the Billing system
• Maintain ageing of less than 10 days on 80% of KPI’s

Improve Internal Controls

• Maintain SAP SOD violations at below 5% of total transactions per user
• Document & implement mitigation controls for SOD violations
• Implement and maintain properly authorized inventory purchase order release strategies

Improve Supply Chain Systems

• Provide planning, assistance and guidance on an ongoing basis for all assigned projects (as outlined in approved/agreed KPIs)

Qualifications:

• Relevant Diploma is essential
• SAP certification would be advantageous

Experience:

• Minimum of 2 years of experience in a similar role
• SAP experience is required
• Intermediate to Advanced Excel skill required

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Purpose of the Position:

• To ensure that camera outputs in a Studio are delivered in line with the required Broadcasting standards to the viewer.

Technical Operations

• Ensure that camera shots are in line with Studio production standards practice
• Build and maintain relationships with all production stakeholders
• Deliver camera output in line with the different sporting codes
• Implement camera shots according to Director instructions
• Operate Studio camera equipment
• Ensure excellent quality and efficient service through extensive sport knowledge and technical skills
• Equipment Maintenance

Professional Conduct

• Effective management of personal schedules
• Ensure compliance to all internal governance through adherence to the policies and procedures of the company during productions

Communication

• Ensure effective written and verbal (email and cellphone) communication with relevant production stakeholders

Self-Development

• Take initiative to improve technical skills that would be to the advantage of the department and keep abreast of emerging industry related trends
• First line maintenance of camera equipment
• Rig and test equipment and facilities according to SOP for Studio production
• Assess risk and implement appropriate solutions to mitigate
• Identify and report equipment fault
• De rig equipment and facilities according to SOP upon completion of Studio production

Qualifications Essentials:

• Diploma in Television Broadcasting/ Media Studies
• Drivers’ License EB

Qualifications Preferred:

• Degree Advantageous

Experience

• A minimum of 3-5 years Camera Operations experience in a recorded sport and/ or variety Studio environment
• Computer Literacy
• Conducting technical skill level Assessments
• Equipment competency
• Ability to work under pressure/tight deadlines

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Tasks

Operational delivery

• Generate, update and maintain high quality, accurate and relevant programming information in advance across allocated channels
• Source and edit relevant programme information according to business requirements – including images
• Assume responsibility and ownership of on air quality pertaining to EPG data
• Work closely with sister departments and other business units on changes so that they may be effectively communicated and implemented.
• Provide a dynamic approach to scheduling EPG information, incorporating speed and urgency.
• Generate and ensure slugs match program information
• Update and maintain series linking on relevant channels
• High level understanding of territories and bouquets to ensure that the best value is extracted from key sports rights on all relevant platforms
• Be available for weekend standby shifts to assist TX Producers by facilitating changes to the EPG.

Qualification:

• Matric/ Grade 12

Qualification Preferred:

• Varied media experience or tertiary qualification in media/ journalism is advantageous.

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Tasks

Personal Assistance

• Maintain an up to date, orderly and logical filing system that can be easily accessed by relevant individuals.

Meeting Management

• Analyse meeting requirements, prepare required information and advise the CEO / Executives

Event management

• Arrange functions and events according to requirements upon request by the CEO / Executives
• Determine a budget amount for these events
• Send invitations to CEO’s / Executive’s invitees in advance
• Make sure that all hotels, travel and forex arrangements are on track and arranged as requested

Operational support

Qualifications

• Essential: Diploma level educational qualification
• Preferred: Degree

Experience

• A minimum of 3-5 years’ Secretarial/Office Administrative experience or Equivalent
• Analyze monthly and weekly plans and determine required amount of meetings, logistics, attendees, etc.
• Produce documents, briefing papers, reports and presentations, etc. as requested by CEO / Executives
• Carry out background research and present findings to the CEO / Executives
• Carry out specific projects and research as requested by the CEO / Executives
• Support executive with presentation and report research and preparation
• Ensure that the CEO’s schedule is planned in advance and that the calendar/diary is up to date and efficiently managed as changes occur
• Request necessary data from management so that reports can be compiled
• Screen phone calls, e-mails and messages either through first line response or forwarding as appropriate
• Process incoming correspondence and action as required, e.g. Update calendar
• Type documentation
• Distribute / forward information
• Internal and external queries
• Maintain stakeholder database and ensure that all information is accurate and up to date
• Regularly check resource supplies to ensure sufficient stock
• Schedule meetings as planned or requested
• Ensure that an agenda is sent to all delegates, both with standard agenda items as well as any items that need to be included for follow up as a result of actions documented in previous meetings
• Ensure that delegates are aware of what they need to prepare in terms of contribution to the meeting
• Compile documentation required and distribute in advance to delegates
• Arrange logistical requirements and ensure smooth running of the meetings
• Take minutes of meetings and ensure accuracy and timeous distribution

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Purpose of the Position:

• To handle and coordinate all bookings and work orders for resources and facility bookings for edit facilities in edit suites, final mix suites, and graphic suites.

Updating of Work orders

• Ensure Sober is up to date and always 7 days in advance.
• Liaise with Programming regarding specific Edits
• Document file movement on Multichoice online systems
• Ensure Auxiliary Platform schedule is up to date and slugs reflect on Editors work order.
• Producer bookings
• Slug Generation and implementation on work orders.

Editor Work Schedule co – Ordinator

• Communicate Shift Rosters and schedule changes to Editors
• Leave Management for Editors
• Long and short-term scheduling of resources
• Facility coordination
• General Admin
• Attend weekly satellite meetings for updates

Change Implementation

• Implement schedule changes on a day to day basis
• Weekly call outs ensuring that Sober reflects what is on Synergy.
• Client Liaison
• Fault Reporting

Qualifications

Essential

• A Grade 12 Certificate

Preferred

•  Diploma in Project Management would be advantageous

Experience

• A minimum of 3-5 years in a project coordination role or similar
• Excellent Sports Knowledge
• Excellent working knowledge of Sober
• Sound knowledge of Esched and Synergy
• Computer Literate

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Purpose of the Position:

• To perform assigned by the executive producer, Senior producer and producer. This also includes administrative tasks

Monitor correct Broadcasting Spec

• Make sure keys are in the correct position
• Make sure durations are correct according to natural breaks in the material
• Clean video and audio in and out points
• Make sure audio channels are correctly chosen and noted

Sponsorship Requirements Noted          

• Ensure sponsorship requirements are checked before they are executed – must correspond with Sponsorship Sheet
• Implement sponsor requirements as per Sponsorship Sheets
• Ensure sponsorship requirements are noted every time they are executed
• Provide accurate records to Sponsors regarding their elements – to the exact second that it occurs and ensure records are completed according to SuperSport requirements (need SOPs)               

Music Cue Sheets           

• Make sure all music originated within SuperSport premises has a music cue sheet
• Ensure music cue sheets are completed and filed as per SuperSport requirements        

Running Order Assistance           

• Collect running orders from Producer, photocopied or emailed and distributed timeously
• Type running orders and check durations
• Assist producer / director in following of running order – reminders are provided as required
• Continuous calculating to ensure that programme is on course to be completed within the correct duration        

File Management           

• All relevant documents and copies thereof can be accessed easily in files
• Correct naming conventions have been used for stored resources
• Correct formats have been used for storage of projects               

Comms / Info / Liaison  

• Correct Comms and Studio etiquette is followed (SOPs needed)
• Deliver required information accurately due to maintaining positive relationships with relevant parties e.g. ICR, Studio, Gallery, MCR and SCCR

Edited Material & Research

• Perform segmentation of digital footage using correct naming conventions
• Clip highlights – as per requirements of sport and producer   
• Ensure appropriate information is located and delivered as per sport and producer requirements     

Qualifications

• A Matric Certificate or Equivalent NQF Level 4 Qualification

Experience

• A minimum of 1 year experience in administrative, production assistant or similar role

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Tasks

Operational delivery

• Execution of Macro Schedules on the Synergy System for Programming
• Strong understanding of territories and DStv packages to ensure that the best value is extracted from key sports rights on all relevant platforms.
• Local and International sports knowledge is a critical requirement.
• Prioritize content by scheduling, territorial splits and tiering events across the different territories according to business requirements.
• In depth system knowledge of Synergy.
• Enhance the schedule through improvements based on available data and editorial relevance, Utilize AR’s and associated data to inform scheduling decisions.
• Work closely with stakeholder departments and other business units on changes so that they may be effectively communicated and implemented.
• Provide a dynamic approach to scheduling , incorporating speed and urgency.
• Be available for weekend standby shifts to assist TX Producers by facilitating changes to the schedules and EPG.

Qualification:

• NQF Level 6 Qualification or a minimum five years of media or broadcasting experience in sport.

Qualification Preferred:

• Varied media experience or tertiary qualification in media or sports is advantageous.

Experience

• Minimum 3 years’ Macro Scheduler experience or in similar role

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Key Accountabilities:

Operational Delivery

• Vendor relations, Onboarding, integration, Compliance & Support
• Manage & monitor service levels regarding Payment APIs and integration systems
• Ensure Payment Systems are operational, and quality checked when enterprise applications undergo changes such as:
• Ad-hoc BAU requests, i.e. Pricing, VAT, Clarity Builds, Offer launches, Feb billing, New products etc.
• Prioritize and be the face and SME for Payments for all projects and drive payment requirements
• Formulate a backlog and capacity management plan for testing resources and ensure that the management team is continuously updated on progress
• Own the Payment journey and be the payments SME for all QA, testing, Projects and provide representation within meetings to senior organisational stakeholders
• Provide support for data migration and clean-up activities and system rollouts
• Understand the MultiChoice web services and payment methods and ensure that this knowledge is passed down to all other members of the team
• Ensure expert knowledge of provisioning and billing systems
• Understand monitoring tools
• Understand the SDLC processes
• Assist business and support leads on the operational support of 3rd Party Payments
• Translate how to solve the vendor’s integration objectives using development API protocols such as SOAP
• Understand goals and objectives of vendor as compared to the purpose and capabilities of the 3rd Party payment systems
• Configure client solutions through test and production environments
• Serve as the face of MAH during payment system integration to external parties and internal stakeholders
• Understand software components involved during payment integration
• Troubleshoot technical issues with vendor integrations
• Create and formulate quality solutions to assist project teams when needed
• Lead team members to ensure effective delivery of team objectives
• Encourage frequent knowledge sharing between team members
• Assist the management team in driving transformation initiatives

Qualifications:

• Degree/Diploma in Technology/Information Management

 Experience:

• Minimum of 5 years’ experience in Customer Care, Billing and 3rd Party Payment Processes
• Amazon Web Services (AWS), LDAP, PKI authentication, SSL
• Working knowledge of API-based services (e.g. REST, SOAP)
• Experience working in a high availability environment with multiple operational instances
• Experience in working with external stakeholders
• Experience with, and understanding of, Customer Care, Billing and 3rd Party Payment Processes
• Experience working within projects