Specialist: Payment Operations & Quality Assurance at MultiChoice

Key Accountabilities:

Operational Delivery

• Vendor relations, Onboarding, integration, Compliance & Support
• Manage & monitor service levels regarding Payment APIs and integration systems
• Ensure Payment Systems are operational, and quality checked when enterprise applications undergo changes such as:
• Ad-hoc BAU requests, i.e. Pricing, VAT, Clarity Builds, Offer launches, Feb billing, New products etc.
• Prioritize and be the face and SME for Payments for all projects and drive payment requirements
• Formulate a backlog and capacity management plan for testing resources and ensure that the management team is continuously updated on progress
• Own the Payment journey and be the payments SME for all QA, testing, Projects and provide representation within meetings to senior organisational stakeholders
• Provide support for data migration and clean-up activities and system rollouts
• Understand the MultiChoice web services and payment methods and ensure that this knowledge is passed down to all other members of the team
• Ensure expert knowledge of provisioning and billing systems
• Understand monitoring tools
• Understand the SDLC processes
• Assist business and support leads on the operational support of 3rd Party Payments
• Translate how to solve the vendor’s integration objectives using development API protocols such as SOAP
• Understand goals and objectives of vendor as compared to the purpose and capabilities of the 3rd Party payment systems
• Configure client solutions through test and production environments
• Serve as the face of MAH during payment system integration to external parties and internal stakeholders
• Understand software components involved during payment integration
• Troubleshoot technical issues with vendor integrations
• Create and formulate quality solutions to assist project teams when needed
• Lead team members to ensure effective delivery of team objectives
• Encourage frequent knowledge sharing between team members
• Assist the management team in driving transformation initiatives

Qualifications:

• Degree/Diploma in Technology/Information Management

 Experience:

• Minimum of 5 years’ experience in Customer Care, Billing and 3rd Party Payment Processes
• Amazon Web Services (AWS), LDAP, PKI authentication, SSL
• Working knowledge of API-based services (e.g. REST, SOAP)
• Experience working in a high availability environment with multiple operational instances
• Experience in working with external stakeholders
• Experience with, and understanding of, Customer Care, Billing and 3rd Party Payment Processes
• Experience working within projects