Support Consultant at Achievement Awards Group

What You’ll Be Doing:

• Delivering exceptional service by answering, assisting, and resolving customer queries with professionalism and care.
• Navigating multiple systems and processes to provide accurate, fast, and effective solutions.
• Handling a wide range of service requests and concerns, always aiming for first-time resolution.
• Escalating complex issues when needed — and knowing when to.
• Being the friendly, reassuring voice or message that turns a frustrated customer into a loyal fan.
• Staying updated on the latest products, policies, and processes to be your best every day.

Requirements

What We’re Looking For:

• A natural communicator – written and verbal – who listens, connects, and responds with empathy.
• Detail-oriented and accurate, even under pressure.
• Comfortable using digital systems, with experience in MS Office and CRM platforms.
• A team player who can also take ownership and run with tasks.
• Someone eager to grow, learn, and adapt in a fast-paced environment.
• Experience in customer service, contact centres, or retail is a great advantage (1 year).
• A completed Matric (NQF Level 4) is essential.