Support Consultant at Relx

Responsibilities

• Dealing directly with customers in a friendly, helpful and efficient manner - telephonically, via email, remote support and live chat
• Confirming prioritization of all requests / support interactions
• Assisting customers remotely using Team Viewer
• Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
• Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
• Owning the problem / request until it is resolved to the customers satisfaction
• Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
• Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.

Requirements

• Grade 12/ Matric
• Minimum of 3 years working experience in Conveyancing environment
• Experience working on LexisConvey (advantageous)
• Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
• Excellent telephone manner and communication skills
• Paralegal Certificate advantageous
• A+ and or N+ qualification highly advantageous