Job Openings at Relx

Responsibilities:

• Identifying opportunities for revenue expansion within existing accounts.
• Working collaboratively with customers to introduce relevant solutions that enhance their operations.
• Engaging in consultative discussions to showcase additional product capabilities and benefits.
• Managing customer roadmap retention plans/actions to ensure protection of base revenue.
• Developing a proactive engagement strategy to maximize customer retention and satisfaction.
• Acting as a trusted advisor to customers, ensuring continuous alignment with their business objectives.
• Monitors customer usage and adoption, leveraging data to drive renewal conversations.
• Support the efforts of the regional Business Development Managers including on-site visits, demonstrations and customer educational activities.

Requirements

• Be fluent French and English
• Have a proven track record of meeting or exceeding sales targets.
• Experience in managing key customers and interacting with multiple stakeholders & departments.
• Possess excellent communication, networking and negotiation skills.
• Strong organizational and forecasting skills.
• Be able to effectively manage time and prioritize tasks.
• Be proficient in using CRM software and other sales-related tools.
• Ability to work in a team environment and collaborate with other departments.

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Responsibilities

• Working with other team members to manage shared email inbox by properly addressing all incoming communications
• Managing new customer onboarding and acting as the primary contact for all issues via email and phone
• Facilitating new order management activities between LexisNexis, customers and third party consultants
• Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings
• Working with management and cross-functionally to implement process improvement and training initiatives
• Addressing problems and take corrective action to notify management of issues affecting customer experience

Requirements

• Have a Bachelor’s degree in applicable field or equivalent experience
• Be able to interact with external LexisNexis customers and company contacts
• Have excellent computer skills in M.S. Office and Windows applications
• Be able to effectively communicate and interact with all levels of employees and external customers
• Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Have a background in customer service and account management

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Responsibilities

• Dealing directly with customers in a friendly, helpful and efficient manner - telephonically, via email, remote support and live chat
• Confirming prioritization of all requests / support interactions
• Assisting customers remotely using Team Viewer
• Providing regular feedback to customers on outstanding tickets even if the ticket is escalated
• Resolving and or addressing requests with a minimum number of tickets needing to be escalated to Team Leaders
• Owning the problem / request until it is resolved to the customers satisfaction
• Maintenance of all tickets and support call records (all ticket record requirements are met before being "closed")
• Keeping up to date with and being familiar with all products supported by the PST including changes (updates), before it is rolled out to clients.

Requirements

• Grade 12/ Matric
• Minimum of 3 years working experience in Conveyancing environment
• Experience working on LexisConvey (advantageous)
• Good working knowledge of Windows, outlook and MS Office (must have good Word skills)
• Excellent telephone manner and communication skills
• Paralegal Certificate advantageous
• A+ and or N+ qualification highly advantageous