Customer Contact Center Analyst I at Relx

Responsibilities

• Working with other team members to manage shared email inbox by properly addressing all incoming communications
• Managing new customer onboarding and acting as the primary contact for all issues via email and phone
• Facilitating new order management activities between LexisNexis, customers and third party consultants
• Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings
• Working with management and cross-functionally to implement process improvement and training initiatives
• Addressing problems and take corrective action to notify management of issues affecting customer experience

Requirements

• Have a Bachelor’s degree in applicable field or equivalent experience
• Be able to interact with external LexisNexis customers and company contacts
• Have excellent computer skills in M.S. Office and Windows applications
• Be able to effectively communicate and interact with all levels of employees and external customers
• Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy
• Have a background in customer service and account management