Support Consultant: Travel and Fleet at TFG (The Foschini Group)

Responsibilities:

• Supporting and resolving User queries related to Travel & Fleet activities
• Directing priority queries to the relevant Fleet or Travel specialist
• Facilitate user request resolution across other departments where required, to ensure a positive customer experience
• Ensuring effective service delivery within agreed service level requirements
• Provide additional administrative support to the Travel & Fleet specialists as required
• Stand-in for the Travel & Fleet specialists when they are on leave
• Contributing to the continuous improvement processes

Requirements:

• Matric
• 3 years’ experience in a customer facing environment 
• Customer Centric with high delivery approach
• Must have a valid driver's license
• Excellent interpersonal skills, confident dealing with internal stakeholders at all levels
• Enjoys working on systems and coaching users virtually on systems use
• Good communication skills, written and oral ability, enjoys engaging with people
• Is detail- orientated
• Is organised, thorough and systematic
• Is a fast learner
• Is computer literate (Proficiency in excel essential, MS word advantageous)
• Is able to work under pressure