Current Jobs at TFG (The Foschini Group)

Responsibilities:

• Manage Incentives for stores on the Tuyu platform.
• Assist in the tracking of fraudulent customer enrolments based on defined rules and processes
• Assist in the roll-out of the agreed Incentive platform and manage this platform once in place (Pay2ID &   TymeBank).
• Manage monthly targets and KPI’s to meet agreed deliverables
• Manage relationships with relevant business stakeholders
• Efficient coordination and management of the teams in order for them to achieve target
• Report extraction for VAS & Review performance statistics and escalate to Ops Manager for the required action to   be taken to improve efficiencies
• Authorize escalated financial transactions to reduce risk and financial loss to the business
• Resolve all escalated queries effectively and efficiently
• Ensure people management processes are utilized as needed
• Deliver on all administrative tasks timeously and accurately

Requirements:

• A management related qualification [advantageous]
• To seriously commit to continuous learning (products and processes)
• Exceptional analytical and decision-making ability
• Strong numerical, problem solving and administrative skills
• Excellent business communication skills
• Proven experience in people management
• Ability to work under pressure and multitask to meet targets
• Excellent time management, planning, and organizational skills
• To engage and influence relevant stakeholders on projects/initiatives
• Good working knowledge of MS office (Outlook, Word and Excel (essential).
   

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Your key areas of responsibilities will include:

• Being an ambassador for our brand and offering amazing Customer experience.
• Exceed Customer expectations by identifying and providing them with the best possible solutions.
• Actively keeping track of sales performance against target.
• Selling a diverse product range and keeping up to date with the latest trends.
• Searching out opportunities for making new sales.
• Assist with replenishing of stock and visual merchandising to ensure the store is ready for our customers at all times.

Must haves:

• A Matric Certificate.
• Passionate about retail is a must.
• Sales driven and service focused.
• Possess a strong work ethic and hands-on attitude.
• Demonstrate initiative to deliver results.
• Experience in representing a quality brand
• Ability to thrive under pressure 
• Must be able to work a flexible schedule to meet the needs of the business and will require weekends and evening shifts. 

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Responsibilities:

• Supporting and resolving internal User & Supplier queries related to procurement activities
• Supporting and administering the onboarding of new suppliers into the Coupa system
• Requesting & maintaining Supplier & Catalogue information, ensuring it meets the required compliance standards
• Ensuring effective service delivery within agreed service level requirements
• Contributing to the continuous improvement processes of the area

Requirements:

• Matric
• 3 years’ experience in a customer facing environment 
• Customer Centric with high delivery approach
• Excellent interpersonal skills, confident dealing with Suppliers & Internal stakeholders
• Enjoys working on systems and coaching users virtually on systems use
• Good communication skills, written and oral ability, enjoys engaging with people
• Is detail- orientated
• Is organised, thorough and systematic
• Is a fast learner
• Is computer literate (Proficiency in excel essential, MS word advantageous)
• Is able to work under pressure

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Responsibilities:

• Supporting and resolving User queries related to Travel & Fleet activities
• Directing priority queries to the relevant Fleet or Travel specialist
• Facilitate user request resolution across other departments where required, to ensure a positive customer experience
• Ensuring effective service delivery within agreed service level requirements
• Provide additional administrative support to the Travel & Fleet specialists as required
• Stand-in for the Travel & Fleet specialists when they are on leave
• Contributing to the continuous improvement processes

Requirements:

• Matric
• 3 years’ experience in a customer facing environment 
• Customer Centric with high delivery approach
• Must have a valid driver's license
• Excellent interpersonal skills, confident dealing with internal stakeholders at all levels
• Enjoys working on systems and coaching users virtually on systems use
• Good communication skills, written and oral ability, enjoys engaging with people
• Is detail- orientated
• Is organised, thorough and systematic
• Is a fast learner
• Is computer literate (Proficiency in excel essential, MS word advantageous)
• Is able to work under pressure

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Your key areas of responsibilities will include:

• All administrative duties related to cellular Stock takes & acknowledgments
• Deliver world Class customer service
• Implement all cellular campaigns
• Maintain and promote sales
• Maintain visual display principles
• Good understanding with al latest mobiles and technology
• Ensure effective processes are in place

Must haves:

• Grade 12 qualifications or equivalent
• Retail cellular experience essential
• Knowledge on cellular
• Excellent communicator  
• Ability to work flexible hours
• Customer service orientated

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Responsibilities:

• Coordination of the brand and marketing calendars.
• Assist Marketing Manager with coordination of daily head office outputs.
• Coordinate all product requests for magazines, online opportunities & other.
• Coordinate all productions for campaigns.
• Coordinate merchandise and styling requests (internal and externa) with influencers.
• Conceptualise marketing initiatives and promotional activity aligned to the strategy.
• NSO planning and coordination of all Sneaker Factory stores with event planning + communication with field.
• Coordinate internal communication plans to promote the brand.
• Assist with external communication PR and media plans.
• PR packs, seeding strategy & influencer search.
• Creative concepts with the brand team.
• Event planning on/offline and coordination.
• Coordination of brand outputs with internal partners – External Brand Partners, Publishing, TFG service divisions and agencies.
• Research, Feedback and Reporting – Customer research and compilation of reports.
• Manage and coordinate the Sneaker Factory music radio stream with our external music partner.
• Coordinate all Trade Marketing efforts to align with strategy: NSO, brands, store screens, campaign management, admin and budget understanding.

Requirements:

• Computer literate
• Good with Excel / Word / PowerPoint
• Social media savvy
• Digitally savvy
• A Marketing Diploma or Degree would count in your favour

Competencies and behaviours for success:

• Confidence
• Good verbal communication skills
• Good organisational skills
• Commercial awareness
• Adaptability
• Creativity
• Good team working skills
• Great written communication skills
• Good numerical & analytical skills
• A passion for retail & the fashion environment
• The ability to multi-task in a fast-paced environment
• A Calm attitude under pressure
• The ability to work independently
• The ability to take own initiative
• A high level of attention
• Sense of urgency

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Responsibilities:

• Brief in multiple campaigns (email; SMS; telemarketing; digital etc.) and manage the execution process.
• Campaign analysis, tracking and interpreting results.
• Data analysis and campaign reporting.
• Maintaining current products in stores and overseeing the distribution channels.
• Identifying new opportunities to grow existing products.
• Influencing and negotiating with internal and external business partners/providers.
• Ensuring that strategies are implemented as per the marketing plan.
• Providing strategic support to the Brand Manager and Commercial Manager.
• Providing support the call centre sales team and Sales Co-ordinator – specifically in terms of call centre initiatives and telemarketing.
• Assisting with internal communication (head office and staff).
• Assisting with external communication (customer) and marketing creative (store, digital, website etc.).
• Assist with the creation and circulation of promotional marketing material including but not limited to print magazine advertising, social media and digital media.
• Assisting with the communication and marketing material both internally (i.e.: Head Office) and externally (e.g.: Stores).
• Managing events in the call centre including incentive drives, competitions etc.
• Managing the content for social media and managing the execution process (liaising with TFG brand teams and digital partners etc.).
• Assisting with digital marketing opportunities.
• General office administration and adhoc tasks.

Requirements:

• A tertiary qualification in Business Management, Marketing Management or similar.
• At least 3-4 years relevant marketing experience in a marketing, sales or call centre environment (preferably at TFG).
• Cellular/mobile industry experience preferable.
• Strong project management skills.
• Excellent numerical skills and the ability to present data (excellent command of Excel is essential).
• A strategic thinker with strong analytical and forward-thinning skills.
• Ability to work in a highly pressurised environment.
• Ability to persuade, influence and present information at all levels.
• A passion to drive sales in a target driven environment.
• To be computer literate (MS Office: with Advanced Excel).
• Experience in managing and co-ordinating multiple projects simultaneously.
• Experience within the TFG Value Added Services (VAS) space at a Co-ordinator level will be a distinct advantage.

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Position Description:

We are looking for a dynamic, creative and energetic Allocator to join our team.

AS THE ALLOCATOR YOU WILL:

• Analyse merchandise performance and relevant outcomes proposed
• Implement the Product strategy effectively
• Review weekly & monthly figures
• Manage the replenishment of stock
• Collaborative partnerships with internal and external suppliers established and maintained
• Work with Planners and Buyers to fully implement the Merchandise Strategy
• Store and merchandise-related (style and sizing) analysis
• Liaise with suppliers, stores and the Distribution Centre regarding queries
• Monitor the delivery of stock and take appropriate action
• Effectively communicate with stores and field

INTERESTED? YOU WILL NEED:

• To fit the brand, be Youthful, Confident, Current and Connected
• Matric essential (relevant tertiary Business Qualification would be advantageous)
• 2+ years’ experience in allocations
• Excels at data analysis and the ability to draw inferences
• A high degree of numeracy and a detailed and strategic approach to work
• Strong business acumen and merchant thinking
• The ability to communicate and persuade effectively at all levels
• Ability to show initiative and be resourceful
• Ability to source and implement effective solutions in a fast-paced environment
• Sound decision making ability
• Must have excellent skills with MS Office (Excel at an advanced level) and/or other Business Intelligence Tools/ Planning Tools
   

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Key Responsibilities:

• To plan, schedule & post branded content across owned social media channels based on marketing & promotional calendar
• Manage  the above content through monthly social media & paid schedules
• To plan & share branded content across external partner social media channels (malls, media titles, etc)
• Manage brand & product placement to deliver on strategic omni-channel objectives
• Build & manage relationships within collaborations & influencers
• Community management, customer engagement & daily conversations on social media
• Liaising with customer service, logging of daily complaints & online reputation management
• Amplify messaging on social media for brand events or engagement activities
• Drive data acquisition through social media
• Weekly & monthly reports to marketing team & management
• Competitor analysis & opportunities
• Trending topics & relevant news/ opportunities
• Copywriting for accompanying post copy & customer responses.
• Weekly & monthly reports to marketing team & management
• Assist in the creation and editing of written, video, and photo content.
• Attend events and produce live social media content
• Review  analytics and create reports on key metrics.

Key Performance Areas:

• Social media content planning and management
• Influencer management
• Content production & management
• Media & Network management
• Campaign measurement and reporting
• Community management

Social Media Coordinator Qualifications / Skills:

• Diploma or tertiary studies in Digital marketing, communications, PR or similar
• Passion, Confidence and 2-5 years’ experience in a similar role working in social media and proficiency with major social media platforms and social media management tools.
• Excellent social listening skills
• Ability to understand historical, current, and future trends in the digital content and social media space
• Strong copywriting and copy editing skills
• Top-notch oral and verbal communication skills
• Impeccable time management skills with the ability to multitask
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Direct experience in social media management tools (Hootsuite etc)
• Up to date with key trends & industry news
• Ability to work well under pressure
• Deadline driven / time management
• Team player with a Can-do attitude
• Innovative and Organised
• Resilient and courageous
• Self-managed and takes the initiative
• Curious / enquiring mind
• Fashion trend enthusiast
• Experience with Microsoft office.