Support Engineer at Flowgear

Job Description

• As a Support Engineer, you’ll be responsible for providing technical support to our customers.
• You’re someone who has worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript.
• You enjoy working with people, have great communication skills and your time management is top notch.

Highlights

• Job Title: Support Engineer
• Salary Range: TBD
• Office: Somerset West
• Location: On-site

Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
• Troubleshoot and resolve customer issues related to our SaaS products.
• Document and track customer inquiries and resolutions in our ticketing system.
• Collaborate with the development team to escalate complex issues and ensure timely resolution.
• Proactively identify and suggest solutions to improve the customer experience.
• Stay up to date on the latest developments and features of our platform.

Qualifications and Experience

• 2+ years of experience in technical support, preferably in a SaaS environment.
• Strong technical knowledge of cloud computing and web-based applications.
• Excellent written and verbal communication skills.
• Ability to work independently and in a fast-paced environment.
• Familiarity with ticketing systems, particularly ConnectWise Manage is helpful.
• Experience with SQL and scripting a plus.