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  • Posted: May 2, 2023
    Deadline: Not specified
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  • Flowgear’s .NET Platform enables businesses of all sizes to shed the workload & complexity of App-to-App integration quickly & affordably. Build powerful Application, Data & API Integrations from a single interface in minutes, not months, using our low code Integration Platform. Flowgear iPaaS (integration platform as a service) offers multiple deploym...
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    Support Engineer

    Job Description

    • As a Support Engineer, you’ll be responsible for providing technical support to our customers.
    • You’re someone who has worked with databases, built a few Postman collections and done some scripting in Bash, PowerShell or VBScript.
    • You enjoy working with people, have great communication skills and your time management is top notch.


    Highlights

    • Job Title: Support Engineer
    • Salary Range: TBD
    • Office: Somerset West
    • Location: On-site

    Responsibilities

    • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
    • Troubleshoot and resolve customer issues related to our SaaS products.
    • Document and track customer inquiries and resolutions in our ticketing system.
    • Collaborate with the development team to escalate complex issues and ensure timely resolution.
    • Proactively identify and suggest solutions to improve the customer experience.
    • Stay up to date on the latest developments and features of our platform.

    Qualifications and Experience

    • 2+ years of experience in technical support, preferably in a SaaS environment.
    • Strong technical knowledge of cloud computing and web-based applications.
    • Excellent written and verbal communication skills.
    • Ability to work independently and in a fast-paced environment.
    • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful.
    • Experience with SQL and scripting a plus.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Flowgear on www.flowgear.net to apply

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