Support Engineer, Marketplace at Amazon Web Services

DESCRIPTION

Are you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem-solving and drive change? Come join the AWS Marketplace Team as we reshape the way enterprise software is bought and sold!

• AWS Marketplace enables Sellers to market their software to Amazon Web Service customers while enabling Buyers to discover, purchase and consume software.
• This rapidly growing business within Amazon Web Services offers a creative and entrepreneurial work environment.
• At AWS, every employee is viewed as a business owner who is individually responsible for pointing out problems and leading improvements when opportunities arise to innovate and drive solutions that delight our customers.
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• We are looking for a customer-centric Support Engineer to join the AWS Marketplace Managed Catalog Operations (MCO) team.
• The MCO team owns operational interaction with 3rd party software providers and is responsible for building and owning relationships with sellers, providers, peer teams and Amazon stakeholders.
• We manage the content acquisition from providers and drive end-to-end management of content ingestion within Amazon systems including product ingestion, onboarding, coordinating, troubleshooting, technical support and quality.

Key job responsibilities
 

• As a Support engineer on our team, you’ll be responsible for product ingestion, seller onboarding, coordinating, troubleshooting, and providing quality technical support to Sellers and teams across AWS Marketplace.
• You will dive deep into technical details, diagnose and reproduce issues with Amazon technology products, guide customers and share best practices.
• Support Engineers on our team consistently strive to improve seller experience by delivering quality technical support and driving process improvement.
• You will build collaborative relationship with sellers, engineering, program and product managers to support new product feature launches, new projects and events like Re: Invent.
• You will use raw data to create compelling and actionable insights to improve our operations and quality of service to our customers.

BASIC QUALIFICATIONS

•  Bachelors in Computer Science, Information Systems, Engineering or equivalent work experience
•  2+ years of experience in a technical and hands-on customer-facing role (E.g. Support Engineer, Technical Account Manager or Network Administrator)
•  Experience with Linux or Windows system administration
•  Experience with networking, virtualization and Cloud Computing concepts

PREFERRED QUALIFICATIONS

•  Experience analyzing complex data, identifying problems and implementing solutions
•  Working knowledge of AWS products and technologies (EC2, S3, Lambda, Docker, etc.)
•  Demonstrated time-management proficiency for dynamic prioritization and decision-making to deliver results in a fast-paced, data driven environment.
•  Effective written and verbal communication for explaining complex concepts to technical and non-technical audiences.
• - Working knowledge of shell/bash/Python
• - AWS Certifications