At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
This person is responsible for the 1st line support and Installation of VodaWorld IT infrastructure. In the Lan environment the person must have the ability to fault find and configure switches, Wireless Access and general connectivity across multiple technologies and device manufacturers. This is not Limited to a product line the person must be able to research on equipment that is unknown to him/her and work independently. The person must be able to liaise with client on Network troubleshooting and problem solving.
ROLE REQUIREMENT
Involvement in the support and implementation Cisco Switches and other Customer Equipment.
Resolve with the assistance of Vodacom CSOC any customer site issues on the mentioned products.
Monitor and troubleshoot IT Infrastructure.
Liaise with various departments within the customer including CSOC.
Keep accurate records as required by Nexio
Maintain Helpdesk System for VodacomWorld Support
Additional Information:
Ability to take ownership
Excellent communication, interpersonal, Verbal & Written
Ability to work in a changing environment
Basic telephone techniques
Problem Solving & Analysis
Analytical Thinking
People Skills
Has demonstrated the ability to work well with others, team work ethic.
An excellent communicator and collaborator
Willingness to learn
Positive attitude
Delivering Results and Meeting Customer Expectations
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