Support Engineer _ Vodacom World at Nexio

ROLE REQUIREMENT

• Involvement in the support and implementation Cisco Switches and other Customer Equipment.
• Resolve with the assistance of Vodacom CSOC any customer site issues on the mentioned products.
• Monitor and troubleshoot IT Infrastructure.
• Liaise with various departments within the customer including CSOC.
• Keep accurate records as required by Nexio
• Maintain Helpdesk System for VodacomWorld Support

Additional Information:

• Ability to take ownership
• Excellent communication, interpersonal, Verbal & Written
• Ability to work in a changing environment
• Basic telephone techniques
• Problem Solving & Analysis
• Analytical Thinking
• People Skills
• Has demonstrated the ability to work well with others, team work ethic.
• An excellent communicator and collaborator
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Learning and Researching